Bilingual French English Content Claims Specialist

Engineering Search Firm Inc; Montreal, Sainte-Sophie-d'Halifax; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading firm based in Canada is seeking a Bilingual Content Claims Specialist to manage claims remotely. This role involves evaluating and processing claims, ensuring effective communication, and meeting performance standards. Candidates should have relevant experience within the insurance industry and strong bilingual skills.

Benefits

Flexible working arrangements

Company equipment provided

Professional development opportunities

Qualifications

• Experience in the insurance claims industry (3-6 years).
• Effective communication skills in both French and English.

Responsibilities

• Handle content claims focusing on fair market assessments.
• Process claims accurately and timely using professional methodologies.
• Ensure timely and quality claim processing.

Skills

Communication

Adaptability

Problem Solving

Research

Education

Secondary School diploma

Job description

CONTENT CLAIMS SPECIALIST (Bilingual: English | French)

We are hiring an in-house bilingual content claims specialist to join our team remotely in Canada.

The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

Candidates in Quebec must have some AMF courses completed. In Ontario, at least 4 CIP courses completed.

Location: Montreal, Quebec

Experience: 3-6 years in Claims - Insurance Industry

QUALIFICATIONS

• Strong communication skills.
• Willingness to learn and continuously improve.
• Ability to provide an adequate workspace, free of noise.
• Ability to adapt to change and new technology.
• High-speed internet service is required.
• Effective communication skills in both French and English, verbally and in writing.
• Secondary School diploma; experience in property claims industry is a plus.
• Company equipment will be provided; employees are responsible for care and maintenance.

JOB DESCRIPTION

• Handle content claims, primarily focusing on fair market assessments and valuations for policyholders’/claimants’ total loss personal contents caused by theft, water, fire, etc.
• Record all daily claims handling activities and fulfill administrative duties from home-based offices.
• Process claims accurately and timely using professional methodologies and the exclaim platform.

RESPONSIBILITIES

• Record time spent on each claim daily.
• Promote the company’s brand and reputation professionally.
• Meet performance and productivity standards.
• Maintain a high-speed internet connection and proper home office setup.
• Ensure timely and quality claim processing.
• Research and price contents based on inventories, forms, and contractor lists.
• Perform additional claims-related tasks as directed.
• Submit reports and close claims within performance cycle times.
• Communicate effectively with all stakeholders.
• Maintain a 40-hour workweek as required.
• Document claim notes accurately in the claims system.
• Research and price higher-valued contents using various sources.