Bilingual (FR/ENG) Traveller Support Specialist, Customer Service

EF Education First Gruppe; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leader in educational travel is seeking a Bilingual Traveller Support Specialist in Toronto, ON. This role involves providing exceptional customer service to student travelers and their parents. Candidates must be fluent in both English and French. Enjoy a hybrid work model with opportunities for professional growth, travel, and benefits including paid vacations and wellness reimbursements.

Benefits

Free coffee, beer, and snacks

Four weeks paid vacation and 11 paid holidays

20% company match on RRSP contributions

Excellent health, dental, and vision coverage

Wellness benefits, including annual reimbursement

Qualifications

• Must be able to communicate effectively in both English and French.
• Experience in customer service is preferred.
• Ability to handle high email and phone volume.

Responsibilities

• Provide quality customer support via email, phone, and live chat.
• Collaborate with sales and operations to resolve customer issues.
• Manage multiple tasks efficiently.

Skills

Fluency in English

Fluency in French

Excellent communication skills

Time management

Problem-solving

Job description

Overview

Bilingual Traveller Support Specialist (Customer Service)
EF Educational Tours
Entry Level, Full-Time
Starting Date: March/April
Location: Toronto, ON - Hybrid (Opportunity to work in-office 4 days a week and from home 2 days a week. This is not a remote role.)

Candidates must be fully fluent in both English and French.

EF Educational Tours helps teachers change their students’ lives through educational travel. And frankly, EF does student travel better than anyone else. EF itineraries are more than just places to go and things to see. Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in teachers and students from across Canada. Our mission is to open the world through education – by helping people see new places, experience new cultures, and learn new things about the world and about themselves.

As a Traveller Support Specialist, you will work with student travellers and their parents from across Canada to provide exceptional customer service and help them confidently prepare for their upcoming tours. Your role will be primarily phone-based, but you will also handle administrative tasks, such as responding to customer emails, preparing tour and travel related supporting documentation while maintaining a beautiful customer experience. If you have a passion for travel and enjoy speaking and sharing about all concepts surrounding travel, we want to hear from you!

What You’ll Do

• Provide high quality customer support via all communication channels (email, phone and live chat), in a timely and professional manner
• Collaborate with our sales and operations teams to anticipate and resolve problems on behalf of customers, as well as perform day-to-day account maintenance to ensure a beautiful customer experience
• Work with a solutions-oriented approach, troubleshooting & problem solving for customer complaints and inquiries efficiently and successfully
• Escalate queries and issues in a timely manner when needed by liaising with key stakeholders and collaborating with other departments
• Manage and complete multiple high-priority responsibilities on a daily basis - multitasking masters, we’re looking for you!
• Be willing to enthusiastically take on new projects at any time, providing support and assistance as needed to ensure the team is able to operate seamlessly

Who You Are

• People from all different backgrounds have thrived in this role. What they have in common is that they are:
• Always going above and beyond – you know it’s the only way to do things!
• Areanexceptionally good communicator: clear, persuasive, motivating, and trustworthy
• Are motivated and excited by a fast-paced and busy environment involvinghigh phone call and email volume(you won’t be bored for a second in this role!)
• Have fantastic time management, attention to detail, and multi-tasking skills- while still providing excellent accuracy and quality
• Are solutions-oriented, entering each customer interaction with an intent to solve problems and the ability to find creative solutions if necessary
• Have a positive attitude and are a team player
• Don’t subscribe to the phrase, “That’s not my job.”
• Are a lifelong learner who believes in the power of experiential educationand are passionate about travel
• Are currentlyauthorized to work in Canada

Why You’ll Love Working Here

Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact. We were voted one of Greater Toronto’s Top Places to Work in 2023. Enjoy free coffee, beer, and snacks. You can also expect:

• The opportunity to travel with our customers for FREE at least once a year! Experience the product first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups
• Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” groups, like Black@EF, LGBTQ+@EF, Indigenous@EF, API@EF, and Parents@EF
• Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
• Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
• Excellent health, dental, and vision coverage, along with life and disability insurance
• Wellness benefits, including an annual $500 healthy lifestyle reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Discounts at local venues and businesses
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week.

About EF Education First & Educational Tours

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs turn dreams into international opportunities.

EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more about EF at https://ef.com. Or read more about our Educational Tours product at https://www.eftours.ca/

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