Bilingual Financial CSR (EN/FR) – Remote & Growth

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a bilingual Customer Support Representative. You will provide inbound customer support and assist with technical issues, ensuring exceptional experiences. Candidates must be fluent in French and English and have at least one year of customer service experience. This role offers a flexible work-from-home arrangement and potential for advancement.

Benefits

Salary up to $20.90/hr

Performance-based incentives

Comprehensive medical, dental, and vision benefits

Opportunities for career advancement

Flexible work-from-home arrangement

Inclusive company culture

Qualifications

• Fluent in both French and English.
• At least 1 year of customer service experience.
• Open availability for scheduling.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French and English

Customer service experience

Open availability for scheduling

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

A leading customer service provider in Canada is seeking a bilingual Customer Support Representative. You will provide inbound customer support and assist with technical issues, ensuring exceptional experiences. Candidates must be fluent in French and English and have at least one year of customer service experience. This role offers a flexible work-from-home arrangement and potential for advancement.