Bilingual Driver Licensing Specialist

Serco; South Porcupine; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario seeks a Customer Service Agent to evaluate applicants for Ontario Driver's Licences. Responsibilities include providing excellent customer service, conducting vision tests, and assessing eligibility for various licence classes. Candidates must complete training, possess a high school diploma, and be fluent in both French and English. This role requires a passion for public interaction and maintaining safety standards within a dynamic environment, ensuring quality service for all applicants.

Qualifications

• Successful completion of the Customer Service Agent training program.
• Two years of experience demonstrating excellent customer service.
• Knowledge of applicable sections of the Highway Traffic Act.

Responsibilities

• Evaluates applicant eligibility for an Ontario Driver’s Licence.
• Provides excellent customer service during driver examination services.
• Conducts vision screening and administers knowledge tests.

Skills

Excellent customer service skills

Ability to multi-task

Strong judgement and decision-making skills

Education

GED or high school diploma

Fluency in French and English

Valid Ontario Class G driver’s licence

Job description

A leading customer service provider in Ontario seeks a Customer Service Agent to evaluate applicants for Ontario Driver's Licences. Responsibilities include providing excellent customer service, conducting vision tests, and assessing eligibility for various licence classes. Candidates must complete training, possess a high school diploma, and be fluent in both French and English. This role requires a passion for public interaction and maintaining safety standards within a dynamic environment, ensuring quality service for all applicants.