Bilingual Customer Support

Randstad Canada; Oakville; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading staffing firm in Ontario is seeking a Bilingual Customer Support Representative to manage inbound and outbound client communications, ensuring exemplary service and support. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic team environment. Previous Customer Service and Appraisal Support experience is required, along with bilingual proficiency in English and French. This position offers hybrid work arrangements and comprehensive benefits, creating a supportive and inclusive workplace.

Benefits

Comprehensive benefits

Paid holidays and generous paid time off

Hybrid work arrangements

Employee recognition programs

Potential for performance-based incentives

Qualifications

• Minimum one year of Customer Service experience.
• Minimum one year of Appraisal Support or Real Estate experience.
• Proven ability to problem solve and prioritize issues.

Responsibilities

• Ensure optimum servicing to our client base by handling a high volume of inbound requests.
• Communicate file updates to internal and external partners.
• Assist with reviewing reports when applicable.

Skills

Exceptional phone manner

Strong communications skills

Detail-oriented

Ability to multi-task

Problem-solving skills

Bilingual (English, French)

Tools

MS Office products (Word, Excel, PowerPoint)

Job description

Overview

We are currently seeking talent, individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Bilingual Customer Support Rep for Valuations, you will be responsible for the day-to-day processing of files and requests for Valuation Solutions as well as inbound and outbound calls from clients. The ideal candidate will be outgoing, able to multi-task and work well in a busy team environment. You will be joining the LLC Team as a Valuation Solutions Customer Service Representative and will provide support to lenders and appraisers to ensure SLA’s are met.

You will be responsible for inbound and outbound calls. You will be the first point of contact for your customers, and you will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional and friendly along with having attention to detail and the ability to think outside of the box. In your role as a Customer Service Representative, you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time.

Benefits

• Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

Responsibilities

• Ensure optimum servicing to our client base by handling a high volume of inbound requests/calls for service in a friendly and professional manner.
• Address appraisers and lenders on any issues relating to their specific files, elevating to internal partners as required.
• Ensure service standards are being met by processing designated follow-ups in accordance with the applicable program.
• Communicate file updates to internal and external partners using internal computer systems.
• Organize rush requests.
• Assist with reviewing of reports when applicable.
• Meet and exceed customers' needs and expectations, escalating all issues to the department manager.

Qualifications

• Minimum one year of Appraisal Support experience or Real Estate Experience.
• Exceptional phone manner with strong communications and interpersonal skills.
• Minimum one year of Customer Service experience.
• Proven ability to problem solves and prioritize issues.
• Detail oriented and proven ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office products (Word, Excel and PowerPoint)
• Bilingual (English, French)

Summary

If you are interested and believe your profile is a good fit for this role, please send your application to [e-mail].

Please note that only qualified applicants will be contacted.

I look forward to connecting with you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.