Bilingual Customer Service Specialist — Growth & Impact

Techo-Bloc; Longueuil; On-site; CAD 60,000 - 70,000; Full time

Job summary

An innovative construction materials company is seeking a Customer Service Specialist for their Longueuil location. This role involves processing orders from Canada and the U.S., responding to inquiries, and collaborating with multiple departments. Bilingual fluency in French and English is essential. The company offers a competitive salary, career growth opportunities, and a supportive work environment. Join a collaborative team dedicated to exceptional service and making each customer feel valued.

Benefits

Group insurance & RRSP with employer contribution

24/7 telemedicine & Employee Assistance Program

In-house leadership development

Training & Development Programs

Referral bonuses

Discounts on products

Healthy snack-filled kitchens

Techo-Bloc branded swag

Free parking

Employee Recognition Events

Qualifications

• Positive attitude and a willingness to be coached.
• Attention to detail and ability to meet deadlines.
• Drive to learn and grow in a customer service role.

Responsibilities

• Process and manage customer orders from Canada and the U.S.
• Analyze customer needs and propose solutions.
• Coordinate with Sales and Marketing for deliveries.
• Follow up on outstanding orders and resolve issues.
• Handle inventory transactions using internal systems.

Skills

Outstanding customer service

Solutions-focused mindset

Bilingual fluency (French and English)

Multitasking ability

Strong communication skills

Familiarity with Microsoft Office

Motivation to learn

Tools

Microsoft Dynamics AX

Job description

An innovative construction materials company is seeking a Customer Service Specialist for their Longueuil location. This role involves processing orders from Canada and the U.S., responding to inquiries, and collaborating with multiple departments. Bilingual fluency in French and English is essential. The company offers a competitive salary, career growth opportunities, and a supportive work environment. Join a collaborative team dedicated to exceptional service and making each customer feel valued.