Bilingual Collection Call Center Representative

Express Employment Professionals; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A staffing and HR solutions company in York Region is seeking a Bilingual Collections Agent fluent in French and English. The role involves securing billing payments and maintaining client relationships while managing overdue accounts. Candidates should have 2–3 years of experience in collections or call centres, strong Microsoft Office skills, and a capability to build rapport with clients. This full-time position offers competitive pay based on experience in a supportive team environment.

Benefits

Competitive pay

Supportive team environment

Qualifications

• 2–3 years of collections or call centre experience.
• Experience in billing, customer service, or a related field.

Responsibilities

• Contact customers regarding unpaid accounts.
• Receive and post payments.
• Advise customers on outstanding balances.
• Initiate repossession proceedings when necessary.
• Maintain accurate records.

Skills

Bilingual in French and English

Customer rapport building

Excellent communication skills

Prioritization skills

Multitasking skills

Tools

SAP

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Overview

Bilingual Collections Agent – French & English

We are seeking a Bilingual Collections Agent to join our team! In this role, you will be responsible for securing billing payments from customers and maintaining positive client relationships while managing overdue accounts.

Responsibilities

• Contact customers regarding unpaid accounts (via phone, email, or mail)
• Receive and post payments to customer accounts
• Advise and follow up with customers on outstanding balances
• Initiate repossession proceedings or service disconnections when necessary
• Maintain accurate records and account status updates in the system

Qualifications

• Bilingual in French and English (verbal & written)
• 2–3 years of collections or call centre experience
• Experience with SAP, accounts receivable, credit collections, and invoicing
• Strong Microsoft Office Suite skills (Word, Excel, Outlook)
• Previous experience in billing, customer service, or a related field
• Strong ability to build rapport with clients
• Excellent communication, prioritization, and multitasking skills

Position Details

• Full-time position
• Competitive pay based on experience
• Supportive team environment

How to Apply

To apply, please call or email with your resume.

Company Description

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!