Bilingual Client Support Specialist - EN/FR

Common Wealth Retirement; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A financial technology company is seeking a Bilingual Client Support Specialist to provide exceptional support to clients across phone, chat, and email. The ideal candidate is fluent in English and French, detail-oriented, and tech-savvy. Responsibilities include resolving client inquiries, documenting cases, and identifying recurring issues. The position offers a competitive salary between $60K and $70K, health benefits, and a supportive, inclusive work environment.

Benefits

Health and dental benefits

Health Spending Account

5% employer match into group retirement plan

4 weeks vacation

Qualifications

• Strong written and verbal communication skills in both English and French.
• Ability to prioritize and resolve customer inquiries effectively.
• Experience in customer service environments is preferred.

Responsibilities

• Be the first point of contact for clients and resolve their inquiries.
• Document interactions accurately in tracking system.
• Communicate product/service guidance to clients.
• Identify recurring issues and propose solutions.

Skills

Fluently bilingual (English/French)

Detail-oriented

Strong problem solver

Tech-savvy and adaptable

Customer-driven

Comfortable with ambiguity

Tools

Microsoft

Zendesk

HubSpot

ChatGPT

Job description

A financial technology company is seeking a Bilingual Client Support Specialist to provide exceptional support to clients across phone, chat, and email. The ideal candidate is fluent in English and French, detail-oriented, and tech-savvy. Responsibilities include resolving client inquiries, documenting cases, and identifying recurring issues. The position offers a competitive salary between $60K and $70K, health benefits, and a supportive, inclusive work environment.