Bilingual Client Services Manager

Ayming; Toronto; On-site; CAD 65,000 - 75,000; Full time

Job summary

A business performance consulting group based in Toronto seeks a Client Services Manager to assist in delivering high-quality client experiences. The ideal candidate has over 2 years of experience, is detail-oriented, and must be bilingual in French and English. The role offers a competitive salary between CA$65,000.00 and CA$75,000.00 annually and various professional development opportunities.

Benefits

Flexible work options

Professional development programs

Excellent benefits package

Company social events

Qualifications

• 2+ years of experience in client services, sales coordination, or an administrative support role.
• Must be fully bilingual (French, English).
• Comfortable managing multiple tasks and working cross-functionally.

Responsibilities

• Support the Director of Client Services in managing client accounts.
• Assist in onboarding new clients and maintaining records.
• Provide administrative support including scheduling and CRM updates.

Skills

Organizational skills

Communication skills

Proactivity

Sales experience

Team collaboration

Detail-oriented

Education

2+ years in client services or related roles

Fluency in French and English

Tools

Salesforce

Job description

1 day ago Be among the first 25 applicants

This range is provided by Ayming. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$65,000.00 / yr - CA$75,000.00 / yr

Ayming Canada is part of a leading international Business Performance Consulting Group, with over 1,600 employees across 14 countries . Our Canadian offices operate with a dynamic start-up spirit, offering the best of both worlds—global support and local expertise.

Join our human-sized company based in Toronto, Montreal, Vancouver and Calgary where your contribution adds significant value. Whether you’re looking to thrive professionally or personally, it’s time to go #FurtherTogether !

Job Description

Ayming Canada is looking for a Client Services Manager to support the Director of Client Services in delivering a high-quality client experience and ensuring smooth coordination across departments. You’ll play a key support role in internal operations, client relationship management, and partner reporting—all essential to our continued success.

As part of a dynamic and passionate team, you will help uphold the standards of service our clients expect while contributing to internal efficiency and collaboration.

Your Mission

• Support the Director of Client Services in managing client accounts and internal coordination
• Assist in onboarding new clients, ensuring internal processes are followed and records are up to date
• Track and maintain the active and inactive client list
• Follow up on renewals, fee discussions, and contract updates in collaboration with the client service director
• Provide administrative support including scheduling, email follow-up, and CRM (Salesforce) updates
• Coordinate logistics for client business reviews, audits, and other service-related meetings
• Support with escalations, cancellations, and client satisfaction follow-ups as needed
• Help gather testimonials and client highlights for marketing and promotional use
• Assist with internal tracking of partnership activities and performance reporting
• Attend client-facing events to support the Director of Client Services and help coordinate post-event actions
• Provide internal coordination to help ensure a seamless client experience across consulting, sales, and delivery teams

Qualifications

Your Talents and Professional Aspirations

• 2+ years of experience in client services, sales coordination, or an administrative support role
• Highly organized, proactive, and detail-oriented
• Collaborative team player with excellent communication and follow-up skills
• Comfortable managing multiple tasks and working cross-functionally
• Familiarity with Salesforce or other CRM platforms is an asset
• Must be fully bilingual (French, English)
• Strong written and verbal communication skills
• A professional, client-focused approach with a positive and adaptable mindset
• Sales experience is a plus

Additional Information

HR Policy :

• Unleash your potential with our Ayming Academy and Ayming Digital Academy!
• Grow your career with our tailored support programs, My Professional Journey or MoveWithUS.
• Work your way : enjoy flexibility, inspiring and friendly spaces, with a up to 100 remote days per year.
• Connect and celebrate through events and gatherings all year round (Webinars, “Coffee With” etc..)

What will you benefit from ?

• We strive to offer an ideal work environment for our employees – Ayming Canada is proud to announce that we have been certified Great Place to Work after an extensive and independent analysis conducted by Great Place to Work Institute Canada.
• Globally established brand where you can grow your career and make a meaningful impact.
• Autonomy, balanced with a strong level of support and collaboration.
• Flexibility – work from home 3 days / week, and 1 month from anywhere in the world.
• Excellent base salary, with high earning potential in bonuses, benefits, etc.
• We offer personal days, extra holidays, and half-day Fridays all summer long.
• Excellent benefits package with 100% of employee benefits covered by the company.
• Competitive retirement plan with employer contribution (RRSP)

Ready to take your Next Step?

At Ayming, it’s your talents, passions, and personality that make the real difference . If you’re driven by curiosity and eager to grow, we encourage you to apply . What matters most is your potential to thrive with us.

We are proud to be an Equal Opportunity Employer , committed to building a diverse and inclusive workplace.

Come as you are —your unique perspective is valued here.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development

Software Development and IT Services and IT Consulting

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