Banking Experience Specialist

Scotiabank; Centre Wellington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in Ontario, Centre Wellington. You will be the face of the bank, delivering exceptional service while helping customers understand their financial needs through proactive engagement. Responsibilities include building customer relationships, processing transactions, and assisting customers with digital banking. Ideal candidates will possess strong customer service and technical skills, and be willing to work flexible hours. A competitive compensation package is offered.

Benefits

Professional development opportunities

Collaborative team environment

Competitive compensation and benefits package

Internal training for career growth

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly, and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment.

Skills

Customer service skills

Technical skills

Sales proficiency

Flexibility

Job description

A leading bank in the Americas is seeking a Customer Experience Associate in Ontario, Centre Wellington. You will be the face of the bank, delivering exceptional service while helping customers understand their financial needs through proactive engagement. Responsibilities include building customer relationships, processing transactions, and assisting customers with digital banking. Ideal candidates will possess strong customer service and technical skills, and be willing to work flexible hours. A competitive compensation package is offered.