Banking Client Experience Specialist

CIBC; City of Leduc; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading Canadian bank seeks a Client Service Representative in Leduc. You will help clients with their banking needs, engage in meaningful interactions, and solve problems efficiently. The role requires flexibility for banking center hours, including some evenings and weekends. Ideal candidates are client-focused, goal-oriented, and eager to learn. This position offers competitive compensation and recognizes employee contributions through various benefits.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Employee assistance programs

Social recognition program

Qualifications

• Ability to engage with clients and provide tailored solutions.
• Strong problem-solving skills to manage client issues effectively.
• Tech-savvy to guide clients in using digital banking tools.

Responsibilities

• Assist clients with day-to-day banking needs.
• Engage and connect clients with appropriate team members.
• Contribute to a positive client experience through meaningful interactions.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading Canadian bank seeks a Client Service Representative in Leduc. You will help clients with their banking needs, engage in meaningful interactions, and solve problems efficiently. The role requires flexibility for banking center hours, including some evenings and weekends. Ideal candidates are client-focused, goal-oriented, and eager to learn. This position offers competitive compensation and recognizes employee contributions through various benefits.