AVP, Admin Solutions & Client Experience

Manulife Financial; Montreal (administrative region); Hybrid; CAD 126,000 - 236,000; Full time

Job summary

A leading financial services company is seeking an AVP, Administrative Solutions to oversee client relationship management for their Group Benefits AdminAdvantage product. This role involves developing a team, enhancing client experiences, and implementing operational strategies. The ideal candidate has a proven track record in operational management, excels in client relations, and is bilingual in English and French. Join a dynamic team that values innovation and collaboration in a hybrid working environment.

Benefits

Comprehensive health benefits

Retirement savings plans

Generous paid time off program

Qualifications

• Proven experience in a senior operational management role.
• Experience leading client-facing teams and managing client relationships.
• Excellent strategic planning and problem-solving abilities.
• Strong influence and team-building skills.

Responsibilities

• Ensure exceptional service execution and client satisfaction.
• Develop and implement operational strategies for seamless client experiences.
• Oversee operational client management to ensure efficiency.
• Utilize data and analytics to drive continuous improvement initiatives.

Skills

Client Management

Strategic Thinking

Communication

Process Improvement

Problem Solving

Education

Proven experience in operational management

Bilingual (English and French)

Job description

A leading financial services company is seeking an AVP, Administrative Solutions to oversee client relationship management for their Group Benefits AdminAdvantage product. This role involves developing a team, enhancing client experiences, and implementing operational strategies. The ideal candidate has a proven track record in operational management, excels in client relations, and is bilingual in English and French. Join a dynamic team that values innovation and collaboration in a hybrid working environment.