Auto Claims Manager: Lead Team, Drive Service Excellence

Wawanesa Insurance; Ottawa; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

A leading insurance provider is seeking a Claims Manager – Auto Physical Damage in Ontario, responsible for managing the claims team and ensuring high service standards. With over 10 years in Auto Claims, the ideal candidate will provide leadership and mentorship, ensuring compliance and effective performance. The role includes customer service, budget management, and collaboration with human resources. Strong analytical skills, a degree, and bilingualism in French & English are preferred. Competitive salary range is $110,000 – $150,000.

Benefits

Annual bonus plan

Generous vacation time

Pension plan

Qualifications

• 10+ years of experience in Auto Claims with people-management experience.
• Strong customer-service skills with empathy.
• Proficient in policy wordings and corporate guidelines.

Responsibilities

• Provide exceptional customer service.
• Lead and mentor the claims team.
• Ensure staff performance meets service levels.

Skills

Customer service skills

Leadership

Analytical skills

Time management

Negotiation skills

Bilingual in French & English

Education

College diploma or university degree

Chartered Insurance Professional designation

Job description

A leading insurance provider is seeking a Claims Manager – Auto Physical Damage in Ontario, responsible for managing the claims team and ensuring high service standards. With over 10 years in Auto Claims, the ideal candidate will provide leadership and mentorship, ensuring compliance and effective performance. The role includes customer service, budget management, and collaboration with human resources. Strong analytical skills, a degree, and bilingualism in French & English are preferred. Competitive salary range is $110,000 – $150,000.