Auto Business Support Manager

Canadian Tire; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive retailer in Canada is seeking an experienced individual to enhance customer experience across its locations. This role involves executing programs, coaching teams on best practices, and analyzing financial performance. Ideal candidates will have a minimum of three years in people leadership and the automotive sector, with a strong customer focus and the ability to meet strategic objectives. A hybrid work model allows for flexibility in work arrangements.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Flexible work model

Qualifications

• Minimum 3 years of experience in people leadership and the automotive parts/service industry.
• Proven ability to achieve targets and strategic objectives.
• Effective facilitation skills for small groups.

Responsibilities

• Execute Customer Experience Programs to enhance the shopping experience.
• Coach teams on best practices and operational efficiency.
• Analyze financial reports for store-level improvements.

Skills

Customer focus

Relationship building

Training facilitation

Operational efficiency

Tools

Costar

Epicore

Job description

Why consider this job opportunity:

• Competitive salary with potential for performance-based bonuses
• Opportunity for career advancement and growth within a respected organization
• Flexible hybrid work model, allowing for a combination of in-office and remote work
• Comprehensive benefits package, including mental health support of up to $5,000 per year for eligible employees and their families
• Engaging and supportive work environment focused on innovation and teamwork
• Chance to make a positive impact on the automotive business landscape in Canada

What to Expect (Job Responsibilities):

• Execute Customer Experience Programs in automotive locations to enhance the shopping experience
• Lead in-store training for automotive retail and service marketing initiatives
• Coach Canadian Tire Automotive teams on best practices and operational efficiency
• Analyze financial reports and key performance indicators to facilitate store-level improvements
• Support district-level roll-out and training initiatives for Automotive Infrastructure

What is Required (Qualifications):

• Minimum 3 years of experience in people leadership and 3 years in the automotive parts and/or service industry
• Strong customer focus with proven relationship-building skills
• Demonstrated ability to achieve targets and meet strategic objectives
• Effective facilitation and training skills for small groups
• Ability to travel extensively within the district and work from a home office

How to Stand Out (Preferred Qualifications):

• Experience managing or supporting a multi-store territory
• Familiarity with Automotive Parts Lookup and Auto Service Work Order software, specifically Costar & Epicore
• Strong knowledge of the Canadian Tire Corporation environment and its inter-related businesses

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.