Audio Video + Security Alarm Systems Field Technician

Canadian Smart Systems; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading AV solutions provider in Toronto is seeking an experienced AV-IT Field Technician to oversee multiple projects and ensure high-quality service delivery. The ideal candidate should possess advanced technical knowledge, excellent customer service skills, and have prior experience with Smart Home Systems. This role offers competitive wages, a flexible schedule, and opportunities for professional growth.

Benefits

Competitive wages

Employer contribution to RRSP

Comprehensive benefit plan

Flexible schedule

Paid time off

Qualifications

• Ability to work from heights, lift 20ft & 28 ft ladders (60 lbs).
• Experience in a relevant field with digital enterprise, home theatre, and security Audio/Video.
• Legally eligible to work for any employer in Canada.

Responsibilities

• Oversee, plan, and implement day-to-day interactions of AV projects.
• Review contract documents and project scope for each assigned project.
• Ensure customer satisfaction and build strong client relationships.

Skills

Customer oriented with excellent customer service skills

Strong attention to detail

Strong organizational skills

Problem-solving skills

Education

College Diploma in Electronics / Networking

3+ years' experience in relevant field

Tools

Microsoft Office 365

Smart Home Systems knowledge

Job description

Overview

AV-IT Field Technician – Canadian Smart Systems

Mississauga, ON

Position: Part-Time and Full-time, Permanent

Our company is an industry leader in Canada and continues to be involved in some of the finest homes and businesses in the Greater Toronto Area. We are a company that cares about our staff and knows that a happy staff makes happy clients. We provide a wide range of product solutions in each business area and are committed to being the industries best service provider.

We are seeking an experienced AV-IT Field Technician to join our Toronto, ON team. The AV-IT Field Technician will hold a senior level position and aim to be in a leadership role to help manage and oversee AV projects. You should have a project mindset in overseeing and managing multiple projects from start to finish, enjoy working within a team, be organized, and detail-oriented.

Primary Responsibilities and Duties

• Oversee, plan, and implement the day-to-day interactions of multiple AV projects with internal AV and project team members, clients, and vendors
• Review and acquire a thorough understanding of contract documents for each assigned project including project scope of work, bid drawings, specifications, contract and subcontractor scopes of work, and construction schedules
• Provide support for projects to the defined scope of work, implement scope management procedures and defined timelines to deliver projects on schedule
• Review and present deliverables across projects and report project status to relevant stakeholders, including the internal team and clients
• Ensure customer satisfaction and focus on building client relationships

Position Requirements

• Ability to work from heights and lift 20ft & 28 ft ladders (60 lbs)
• Customer oriented with excellent customer service skills and fluency in English
• Work 8-10 hours per day, and rotating weekends under a variety of weather conditions
• Advanced computer skills, responsible for some administrative duties through both manual and automated processing
• Work in a fast-paced environment and meet tight deadlines
• Perform a combination of sitting, standing, walking, bending, crouching, kneeling, manual dexterity, and working in adverse weather conditions
• Work in a variety of outdoor settings as well as within residential and commercial settings
• 3+ years of relevant experience
• Strong attention to detail, organization, and prioritization skills
• Problem solver with demonstrated creativity in planning ahead, decision making and risk anticipation
• Ability to work both independently and in a team setting
• Working knowledge of Smart Camera, Smart Doorbells, Smart Door Locks, Smart Thermostats, Smart Speakers and Hubs, Smart Sensors is an asset
• Experience installing Smart Home Systems, IP Cameras, NVRs and DVRs, Nest Thermostats, Ring Doorbells, Google Home devices
• A reliable vehicle (Must have G level driver's license)
• Must be legally eligible to work for any employer in Canada (citizenship, permanent residency, or work permit)

Qualifications

• College Diploma in Electronics / Networking or a minimum of 3 years' experience with strong understanding of digital enterprise, home theatre and security Audio/Video technical integrations and installations
• Proficient in using Microsoft Office 365
• Strong organizational, attention to detail and ability to multi-task
• Strong interpersonal, team and collaboration mindset
• Demonstrated problem-solving, critical thinking and analytical skills
• Strong communication skills (written, verbal, and presentation)

We Offer

• Competitive wages
• Employer contribution to RRSP
• Work environment committed to safety
• Reimbursement to support continuous learning
• Comprehensive benefit plan (medical, dental, etc.) after probation

Canadian Smart Systems is dedicated to your growth and development. We support continued learning and have a continuing development program with financial support. Our culture encourages advancing knowledge, demonstrating skills, and making a real difference for customers and the business.

Join the team at Canadian Smart Systems and take the next steps in your career with personal and professional growth.

Canadian Smart Systems is an Equal Opportunity Employer and welcomes applications from candidates regardless of race, nationality, ethnic origin, color, religion, sex, age or mental or physical disability. If accommodations are needed, please note they will need to be made aware beforehand.

Visit the website to apply for this position:

Job Types: Full-time, Part-time, Permanent

Pay: From $27.00 per hour

Benefits

• Casual dress
• Commuter benefits
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Work Location: On the road