Associate Property Manager

BGIS; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Associate Property Manager to enhance tenant satisfaction and operational efficiency. In this dynamic role, you will leverage your expertise in building management, client relations, and data analysis to ensure smooth property operations. Your responsibilities will include maintaining positive tenant relationships, coordinating construction activities, and supporting financial reporting. This position offers a unique opportunity to contribute to a diverse and inclusive workplace while driving innovation in property management. If you're passionate about delivering exceptional service and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 3-5 years of experience in building and facilities management.
• Proven track record in developing client relationships.

Responsibilities

• Maintain tenant relationships and ensure expectations are met.
• Coordinate tenant communications and events effectively.

Skills

Building and Facilities Management

Client Relationship Management

Communication Skills

Data Analysis

Organizational Skills

Education

Community College Diploma or Equivalent

Tools

Budgeting Software

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Further information is available at www.bgis.com.

SUMMARY

Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures, and operations are conducted effectively. You will develop, administer, and submit regular financial reporting and budgets (operating and capital) within established guidelines. This role will draw on your strengths in communication, exceptional client relationship management, and building data analysis to ensure client satisfaction, team member satisfaction, and, ultimately, financial success.

KEY DUTIES & RESPONSIBILITIES

Your primary role as an Associate Property Manager will encompass a wide variety of duties. Specifically, you will:

• Maintain positive tenant relationships through professional & effective responsiveness to, & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met.
• Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations.
• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives.
• Coordinate & distribute all relevant tenant communications.
• Hold shared accountability for building presentation to ensure PWGSC best-in-class image is upheld at all times at the complex.
• Provide assistance in the fulfillment of the maintenance & upkeep of ongoing resources & performance metrics including to meet program requirements & ensure maximum effectiveness.
• Ensure insurance & contract files are complete, accurate & current.
• Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant relations.
• Coordination of tenant events, tenant appreciation events & tenant meetings.
• Support the Property Manager with ongoing initiatives.

KNOWLEDGE & SKILLS

To be up to the exciting challenges of this Associate Property Manager role, you must have a professional profile that includes:

• A minimum of 3 - 5 years of experience in building and facilities management.
• Bilingualism is an asset.
• A community college diploma or equivalent education (e.g. ABI, CET).
• Proven track record in developing and maintaining exceptional client relationships to partner with clients to meet client needs.
• Previous and current Commercial Property Management experience.
• Experience developing complex budgets.
• Professionalism, flexibility and ability to work in both a team environment and independently.
• Proven organizational skills; able to cope with changing client needs and deliver successful results within agreed upon timeframes.
• Strong verbal and written communication skills.
• Detail oriented nature; ability to resolve problems using facts and sound reasoning.
• Ability to carry out analysis of building data.

Licenses and/or Professional Accreditation

• Certified Facility Manager (CFM) through IFMA.
• Certified Property Manager (CPM) through Institute of Real Estate Management.
• Facility Management Administrator (FMA) Designation through Building Owners & Managers Institute (BOMI).
• Real Property Administrator (RPA) through BOMI.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!