Assistant Manager - Cranbrook, BC

Scotiabank; Cranbrook; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank is looking for an Assistant Manager in Cranbrook to lead Retail Sales and Customer Service teams. In this role, you'll ensure business strategies are executed, coach your team, and build strong customer relationships. A successful candidate has people management experience, preferably in personal banking, and is licensed to sell mutual funds. This position offers an inclusive culture and a comprehensive compensation plan.

Benefits

Comprehensive compensation plan

Key leadership role with impact

Inclusive corporate culture

Qualifications

• Proven leadership skills and experience in managing a team.
• Strong background in personal banking and financial advice.
• Ability to engage and drive a customer-focused culture.

Responsibilities

• Lead and oversee Retail Sales and Customer Service teams.
• Ensure execution of business strategies and individual goals.
• Coach team members to enhance performance and success.

Skills

People management experience

Personal banking experience

Sales management experience

Relationship building skills

License to sell mutual funds

CIFP Diploma in Financial Planning

Alternate Branch Compliance Officer education

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

About the role

As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian bank branch. You will work to ensure business strategies, initiatives and specific individual goals are executed and delivered in support of the team’s business strategies and objectives.

Is this role right for you? In this role, you will:

• Be passionate about leading and driving a customer‑focused culture throughout your team to deepen client relationships
• Assist with building and strengthening existing and new customer relationships by providing financial advice and customer service
• Coach your team to success, both on an individual basis as well as for the Branch/Bank
• Be highly engaged when dealing with your staff, customers and partners

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience as a people manager and the ability to engage your team
• Experience in personal banking
• Demonstrated sales‑management experience and the ability to market Scotiabank
• The ability to build strong relationships focused on providing a great client experience and growing relationships with existing bank customers
• A license to sell mutual funds
• Successfully completed the CIFP Diploma in Financial Planning (or bank‑recognized equivalent)
• Satisfied the educational requirements to act as Alternate Branch Compliance Officer

What’s in it for you?

• You are in a key leadership role that is recognized by the Bank with a comprehensive compensation plan
• Ability to make a lasting impact on both the branch staff and the customers
• An inclusive culture where we value and recognize our employees’ contributions

Location(s): Canada : British Columbia : Cranbrook || Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.