Assistant Head Nurse- Patient Flow Coordinator

Alberta Health Services; Edmonton; On-site; CAD 75,000 - 90,000; Full time

Job summary

A healthcare organization in Edmonton is seeking a Patient Flow Coordinator. This role involves collaboration with EMS Supervisors to manage patient flow and capacity in real-time. You will ensure effective patient transport and admission processes, oversee system capacity, and lead escalation protocols. Candidates must have nursing qualifications and relevant experience, including strong leadership skills and the ability to make critical decisions under pressure. This position offers an opportunity to make a significant impact in healthcare delivery.

Qualifications

• 3–5 years related acute care experience is required.
• Experience in charge or leadership roles in nursing is preferred.
• Current BCLS-HCP certification is necessary.

Responsibilities

• Collaborate with EMS Supervisors to promote optimal patient flow.
• Facilitate management of patient transport and admission.
• Provide real-time oversight of system flow and capacity.
• Lead virtual zone demand capacity calls.
• Serve as a point of contact for Executive Leadership.

Skills

Excellent organization skills

Multi-tasking ability

Critical decision-making

Education

Completion of an accredited nursing education program

Active registration with CRNA

Job description

Your Opportunity

The Patient Flow Coordinator (PFC) is a centralized zone role in direct collaboration with demand capacity services 24/7. As an IOC PFC you are responsible for collaborating with EMS Supervisors to promote optimal patient flow by facilitating effective management of patient transport and admission via EMS and RAAPID North. Utilizing community and acute care resources, the IOC PFC provides oversight to system flow and capacity in real time, monitors capacity, remediates bottlenecks, assigns destinations based on patient need and system capacity, leads virtual zone demand capacity calls, initiates escalation protocols (EZ-STEP) when significant bottlenecks are identified, and serves as a point of contact for Executive Leadership during worked hours.

Description

As an Assistant Head Nurse, you will be responsible for staff assignments, patient flow, and acting as a role model, clinical resource and advocate for nursing staff. You will provide frontline nursing care, take a leadership role in promoting quality patient care, and implement operational priorities. Your advanced judgment and clinical experience will assist in providing solutions for complex health care issues at all levels with patients, interprofessional teams, administrators and policy makers. You will play a key role in providing safe, quality patient and family‑centered care while reflecting the shared vision and values of AHS.

Responsibilities

• Collaborate with EMS Supervisors to promote optimal patient flow.
• Facilitate effective management of patient transport and admission via EMS and RAAPID North.
• Provide real‑time oversight of system flow and capacity, monitor capacity, and remediate bottlenecks.
• Assign destinations based on patient need, appropriateness, and system capacity.
• Lead virtual zone demand capacity calls and initiate zone escalation protocols (EZ‑STEP).
• Serve as point of contact for Executive Leadership on call during worked hours.

Required Qualifications

• Completion of an accredited nursing education program.
• Active or eligible registration and practice permit with the College of Registered Nurses of Alberta (CRNA).
• Current Basic Cardiac Life Support – Health Care Provider (BCLS‑HCP).
• 3–5 years related acute care and continuum of care experience.
• Charge or leadership experience in scope leadership.

Preferred Qualifications

• Excellent organization skills and multi‑tasking ability.
• Ability to work independently and under pressure with critical decision‑making.
• Bed Management/Capacity Management experience.