Assistant General Manager - Operations (BOH)

Hyatt Place / Hyatt House Mississauga Airport Corporate Centre; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Mississauga seeks an Assistant General Manager - Operations (Back of House) to lead operational teams, ensure adherence to brand standards, and exceed guest expectations. The ideal candidate has at least 5 years in hotel operations and 3 years in a management role. Responsibilities include conducting departmental meetings, overseeing housekeeping and maintenance, and ensuring high guest satisfaction scores. Competitive salary and benefits package offered.

Benefits

Competitive salary and benefits package

Hyatt Colleague Rate Program

Health & Life Insurance Benefits

Qualifications

• Minimum of 5 years experience in a hotel environment.
• 3 years of management experience in a similar role.
• Proven track record of successful strategy implementation.

Responsibilities

• Ensure brand standards are maintained.
• Directly lead Housekeeping, Maintenance, and Shuttle Operation departments.
• Conduct weekly meetings with Department Heads.

Skills

Leadership

Customer service

Team motivation

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Opera Cloud

Micros

Job description

This role is for a passionate hospitality professional who leads by example and constantly strives to elevate their team and the service they provide. The Assistant General Manager - Operations (Back of House) thrives in a dynamic environment, is open to new ideas and works closely with the operational teams.

Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations.

Responsibilities & Skills

• Ensures that all brand standards are being maintained in each area of the property
• Work with AGM- FOH in achieving common goals
• Directly leads Housekeeping, Maintenance and Shuttle Operation departments
• Oversees Common Area cleanliness, Outside / Inside Building Maintenance and Security
• Conducts weekly one on one meetings with Department Heads
• Plan, organize, facilitate and attend departmental/hotel wide meetings as required
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves departmental scheduling in conjunction with occupancy and business needs
• Monitors productivity of all departments and makes proactive adjustments
• Assist departmental supervisors and managers with performance management as needed
• Motivates and empowers staff to solve guest issues
• Focused on guest satisfaction (HySat) scores and strategies to improve
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
• Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
• All other duties as assigned
• This position directly reports to the General Manager.

Qualifications

• Minimum five years experience in a hotel environment and three years management experience in a similar role
• Proven track record of successful strategy implementation and achieving/succeeding goals
• Previous experience with operational departments, budgeting and forecasting; preference for a Food and Beverage background
• Proficient use of Microsoft suite including Excel, Word, Outlook, Opera Cloud and Micros
• Proven ability to communicate effectively in English, written and verbal, particularly the ability to correspond to guest complaints (in person and in written form)
• Ability to demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible
• An exceptional level of attention to detail and ability to multitask while working in a dynamic environment
• Maintain positive and productive working relationships with other associates and departments
• Proven team leader with a high level of energy and motivation
• Ability to work a flexible schedule: weekends as required

Benefits

• Competitive salary and benefits package
• Hyatt Colleague Rate Program
• Health& Life Insurance Benefits

Source: Hospitality Online