Assistant General Manager - Canada

Big Kahuna's; Kitchener; On-site; CAD 67,000 - 70,000; Full time

Job summary

A leading entertainment center is looking for an Assistant General Manager to join their dynamic team. In this role, you'll manage day-to-day operations, provide exceptional service, and develop your team. The ideal candidate has a Bachelor's degree and at least three years of management experience in food service. You will be crucial in ensuring a thriving environment for both staff and guests. Compensation ranges from CAD 67,000 to CAD 70,000 yearly, with additional performance incentives.

Benefits

Healthcare coverage

Performance-based incentives

Competitive total rewards package

Qualifications

• 3+ years of management experience in kitchen, bar, restaurant, and food service operations.
• Exceptional problem-solving and trouble-shooting skills.
• Strong leadership qualities and ability to develop team members.

Responsibilities

• Coordinate multiple team members and problem-solve in real-time.
• Manage day-to-day operations and conduct regular performance reviews.
• Ensure customer satisfaction and resolve complaints effectively.

Skills

Management Experience

Customer Service Pro

Team Player

Analytical Skills

Strong Communication Skills

Education

Bachelor's Degree

Tools

POS register systems

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Assistant General Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Assistant General Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

The Assistant General Manager role is all about providing stellar leadership to our staff and exceptional service to our guests. As an Assistant General Manager, you’ll help with all aspects of your center’s operations and floor management, assuming responsibility and running the show in the General Manager’s absence. Make no mistake: this is definitely NOT your typical job (spoiler alert: it’s way better).

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as an Assistant General Manager

GENERATE & MONITOR CENTER REVENUE

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals, including driving food & beverage sales. Partner with the General Manager to review and control labor costs and other expenses.

BE AN OPERATIONAL PRO

• Floor management is the name of the game; partner with the General Manager to manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.

GROW & GUIDE YOUR TEAM

• Recruit, train, and support center management and staff. Foster high morale and provide developmental coaching to grow Lucky Strike Entertainmentfuture leadership team. Address any center-level HR or loss prevention issues as they arise.

REVIEW CENTER PERFORMANCE

• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction. With the General Manager, review profit & loss statements weekly/monthly and adjust your action plan accordingly.

MAKE GUESTS PRIORITY #1

• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.

DRIVE FOOD & BEVERAGE SALES

• Oversee the management and expansion of your center’s Food & Beverage program, partnering with the General Manager to ensure the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

As one of our Assistant General Managers, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives in that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You’re also an extraordinary problem-solver and trouble-shooter and have at least a few years of management experience under your belt.

DESIRED SKILLS

• 3+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visitir.luckystrikeent.com.

The pay range for this position is $67,000k CAD to $70,000k CAD.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here:www.bowlerocorp.com/careers/benefits