AR Collections Clerk

Medicentres Canada Inc.; Edmonton; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A prominent healthcare organization is seeking an AR Collections Clerk for their clinic support office in Edmonton. This full-time position involves managing accounts receivable collections, invoicing tasks, and processing payments to ensure operational efficiency and customer satisfaction. The ideal candidate will have a Community College Diploma and 2 years of experience in collections. Join a dedicated team committed to improving healthcare delivery across Canada. This position offers a hybrid work schedule.

Qualifications

• 2 years experience in an AR Collections role.
• Community College Diploma.
• Skilled in data mining and analysis using custom software and Excel.

Responsibilities

• Monitor and maintain AR portfolio for approx. 500 customers.
• Ensure customer first mindset in collections and follow-ups.
• Develop collection strategy for outstanding balances.
• Resolve billing discrepancies in a timely manner.
• Maintain documentation of collections and present reports.

Skills

Data mining and analysis

Verbal communication

Planning and organization

Collaboration

Education

Community College Diploma

Tools

Excel

Job description

AR Collections Clerk

Job Location: Clinic Support Office – Edmonton - Hybrid

Job Type: Full-Time

Experience Level: Mid Level

Schedule: Monday to Friday 8:30 – 4:30

Number of Vacancies: 1

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer‑first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like‑minded people enjoying a challenging and rewarding career in the ever‑changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

The AR Collections Clerk plays a pivotal role in ensuring the smooth operation of Medicentres Canada Inc. by managing various accounts receivable collections, invoicing tasks, processing credit card payments, and maintaining up‑to‑date customer records. The primary purpose of this role is to facilitate efficient collection processes, enhance customer satisfaction through timely and accurate interactions and collection while contributing to the overall financial health of Medicentres Canada Inc.

PRINCIPAL RESPONSIBILITIES

• Monitor and maintain AR portfolio for all segments of our business. Approx. 500 customers
• Maintain a customer first mindset while performing collections and follow‑ups
• Development of overall collection strategy and process for outstanding balances while maintaining a positive customer relationship and leveraging the tools of our parent company.
• Resolve any discrepancies or issues related to billing in a timely and efficient manner.
• Maintain accurate documentation of collections in all platforms while maintaining process and present solutions to operational users.
  • Meet with internal and external users effectively, while presenting progress reports and recommendations once a month in a formal setting.
• Adhere strictly to company policy, procedures and practices.

Other tasks and cross training will include:

• Generate invoices based on appointments and services rendered, ensuring accuracy and completeness of information.
• Create manual invoices for monthly and quarterly DOT customers.
• Collaborate with relevant departments to gather necessary information for billing purposes.
• Process credit card payments through Moneris payment processing system.
• Create and update customer information in operating system, ensuring accurate and up‑to‑date records.
• Verify accuracy of customer data and address any discrepancies or issues as needed.
• Perform other duties and special projects as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

• 2 years experience in an AR Collections role
• Community College Diploma
• Skilled in data mining and analysis using custom software and Excel
• Excellent verbal communication skills
• Strong planning and organization skills
• Ability to collaborate with team members and other departments within the organization

We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.