Application Support Analyst

EPAM Systems; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an Application Support Analyst to troubleshoot, develop, and support solutions across various technology stacks. Responsibilities include bug diagnosis, client communication, and application maintenance. Ideal candidates will have strong communication skills and technical troubleshooting abilities. This role offers comprehensive healthcare benefits, paid time off, and a matched retirement savings plan.

Benefits

Extended Healthcare

Life and AD&D Insurance

Employee Assistance Program

Telehealth

Paid Time Off

Registered Retirement Savings Plan

Qualifications

• Experience in Application Support and incident triage.
• Ability to manage multiple tasks in parallel.
• Fast learning of new technologies.

Responsibilities

• Diagnose bugs and communicate with clients.
• Implement features for application releases.
• Ensure adherence to Security and Compliance.

Skills

Excellent communication skills in English

Effective troubleshooting skills

Ability to learn new solutions quickly

Ability to communicate technical solutions to non-technical people

Job description

We are looking for an Application Support Analyst.

You will be working across a varied range of technologies. You will help to problem solve, develop, test, and deliver solutions across the .NET/C#/JavaScript/ MQ technology stacks. You will play a pivotal role in ensuring client solutions are fit for purpose and use your technical expertise to move existing solutions forward as client requirements change/evolve.

Req.#820725959

Responsibilities

• Getting to the root of a diagnosis for a bug quickly
• Communicating with the client business team and technical teams directly to source further information to make decisions on bug fixes or small changes
• Taking the client\'s conceptual ideas and translating them into technical solutions
• Advising clients on the best approach to the small changes they require
• L2 or L3 Support of Production applications (some are based on Documentum stack)
• Analyze and resolve tickets in coordination with the L1 Support team
• Monitor and maintain applications, analyze applications\' health and performance
• Implement features and functionality for major and minor releases of applications in scope
• Database Operations
• Ensure that tasks are executed on agreed time, cost, and quality constraints following the release calendars and support SLAs
• Collaborate with the application and project management teams that build and manage the applications running on top of the CI/CD platforms
• Responsible for ensuring adherence to Security and Compliance policies and procedures
• Make improvement proposals to increase the efficiency of support processes, of application maintenance/testing/deployment; how to increase the level of automation and the quality of application support
• Work with multiple product vendors to address bugs and perform Root-cause analysis
• Contribute to the technical design of application components
• Commitment to work in odd hours and handling P1/P2 incidents when they arise
• Innovative thinking for DevOps Innovation

Requirements

• Excellent communication skills in English, both written and spoken
• Experience of working on multiple tasks in parallel
• Ability to learn new solutions and new technologies quickly
• Ability to communicate with non-technical people about technical solutions
• Effective troubleshooting and problem-solving skills to provide the ability to quickly get to a solution
• Core technical experience: Application Support, Incident triage and troubleshooting

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM (https://www.youtube.com/embed/NU_mnNITn2o?si=IiCxyQ4sr1YJWxDG)

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [e-mail] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here (http://www.epam.com/content/dam/epam/careers/KB_Canada_AODA_abbr.pdf) to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.