Application Managed Services - SAP Integrations - Technical Consultant

Iris Software; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading software company in Toronto is seeking a skilled Technical Consultant to join their Managed Services team. This role demands hands-on experience in SAP technologies, including BTP and CPI, along with strong communication skills. Responsibilities include ensuring seamless data flow between systems and conducting ongoing support for various clients. The ideal candidate will have over 5 years of relevant experience and a good understanding of API frameworks.

Qualifications

• 5+ years of hands-on experience with SAP CI and SAP API-M.
• Deep knowledge of API frameworks and SAP CI connectors.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide ongoing support for SAP Cloud Integrations within multiple AMS engagements.
• Monitor Integrations and manage service tickets, ensuring timely resolution.
• Document changes, SOPs, and user guides for client reference.

Skills

SAP CI

API frameworks

Java

Python

SOAP

RESTful Services

Tools

ServiceNow

Jira

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Opportunity

We are seeking a skilled Technical consultant to join our Managed Services team. This role is ideal for professionals with hands-on experience in SAP BTP (Business Technology Platform) and CPI (Cloud Platform Integration) and who thrive in a fast-paced, client-focused environment. You will work across multiple clients, ensuring seamless data flow between SAP and non-SAP systems, while contributing to ongoing AMS delivery and client success.

Key Responsibilities

AMS Delivery

• Provide ongoing support for SAP Cloud Integrations within multiple AMS engagements.
• Develop and maintain end-to-end interfaces.
• Configure message mappings (XSLT, JSON/XML), routing logic, and content modifiers for efficient processing
• Monitor Integrations and manage service tickets, ensuring timely resolution and adherence to SLAs.
• Participate in release management, regression testing, and deployment of SAP platform releases.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Document changes, SOPs, and user guides for client reference.
• Stay current with SAP platform updates and AMS delivery trends.
• Recommend best practices based on new product features and updates.
• Provide training and guidance to client stakeholders and junior consultants.

Collaboration & Client Engagement

• Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction.
• Lead regular client calls to walk through the status of defects, problems, and enhancement requests.
• Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.
• Build strong relationships through proactive communication and responsiveness.
• Mentor junior team members and contribute to internal knowledge sharing.

Skills and Qualifications

• 5+ years of hands-on experience with SAP CI and SAP API-M
• Deep knowledge of API frameworks and SAP CI connectors such as ODATA, SOAP, RESTful Services, IDoc, https, sftp, ABAP proxies.
• Good understanding of XML/Atom, JSON, EDI, cXML, Plain Text data formats
• Good understanding of data transmission protocols and security protocols
• Strong background in Java, Python, or any other object-oriented programming language.
• Clear understanding of SAP Cloud Platform (Cloud Foundry) and platform services.
• Good understanding of CI/CD pipelines
• Exposure to Kubernetes/Kyma or any other cloud native platforms
• Good understanding of Transport & Message layer protocols
• Hands on experience with SAP Identity Authentication Service (IAS)
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Bonus Points For

• Exposure to the HR/HCM domain
• Experience with Boomi
• Experience with ABAP programming, ideally with HR-ABAP custom programs
• Knowledge of PI/PO or any other SAP Integration product
• Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes.
• Exposure to Agile and ITIL-based delivery models.
• Prior experience in a client-facing role within a consulting or managed services environment.
• Bilingual (English/French)

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.