Analyst, Procurement Support, PSE (Procurement Solutions & Enablement)

RBC; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Procurement Support Analyst to provide application support and manage procurement inquiries. The role involves maintaining service levels and ensuring client satisfaction through effective communication. Ideal candidates will have substantial customer service experience and strong computer skills, alongside a GED. This full-time position offers competitive compensation and opportunities for professional growth.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Qualifications

• Experience in a Call Centre, Customer Service, or Help Desk role is essential.
• Proficiency in computer skills is required.

Responsibilities

• Assist with application support for Procurement inquiries.
• Provide solutions through email and online communication.

Skills

Call Centre experience

Customer service

Help Desk experience

Computer skills

Adaptability

Critical Thinking

Time Management

Education

GED

College Preferred

Tools

SAP

Concur

Coupa

Job description

What is the opportunity?

As a Procurement Support Analyst, you will provide levels 1, 2 and 3 application support ensuring resolution to all RBC Global Procurement related inquiries are addressed with quality and efficiency, as per Service Level Agreement (SLA) and escalate inquiries when a resolution cannot be addressed immediately or within the SLA to the appropriate product team.

What will you do

• Be part of our help desk team, receiving a high volume of emails and online inquiries from internal RBC Enterprise end-users
• Provide qualitative and prompt solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users
• Maintain a complete understanding of end to end payment processes using RBC Global Procurement applications according to internal Global Enterprise Procurement policies and procedures
• Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work, Office Supplies, Courier & Planview
• Participate in updating the team’s Private PSE - PS & Ops Connect Site
• Participate in updating the RBC Global Procurement Support Connect Sites

What do you need to succeed?

Must-have

• Call Centre, Customer service and/or Help Desk experience
• Computer skills
• GED

Nice-to-have

• College Preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Adaptability, Concur Travel and Expense, Corporate Cards, Coupa, Critical Thinking, Customer Service, Decision Making, Operational Delivery, Process Improvements, Procurement Policies, Purchase Orders, SAP Overview, Time Management

Additional Job Details

Address: BAY WELLINGTON TOWER, 181 BAY ST, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CHIEF LEGAL & ADMIN OFFICE GRP

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-25

Application Deadline: 2025-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.