Air Import Agent

CMA CGM; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading logistics provider in Toronto seeks an Air Import Coordinator to improve customer experience and manage import activities efficiently. The role requires 3-5 years of relevant experience and excellent communication and organizational skills. Responsibilities include coordinating shipments, maintaining client communications, and ensuring adherence to ISO standards. This position offers competitive benefits and opportunities for career advancement.

Benefits

Competitive Paid Time Off

401(k)

Health insurance

Discounts on gym memberships and retail

Qualifications

• Ability to provide exceptional customer service to clients.
• Excellent organization skills and be a proactive problem solver.
• Manage own time and priorities to meet internal and external expectations.

Responsibilities

• Receive orders from clients and analyze their needs.
• Communicate with different stakeholders for customer service enhancement.
• Open files for shipment and enter data into the operational system.

Skills

Customer service excellence

Proactive problem solving

Excellent communication

Organizational skills

Teamwork

Education

3-5 years of relevant experience or post-secondary education

Tools

Microsoft Office

Web-based applications

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

To coordinate the activities of the air import department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both Ceva Air and Ocean and our clients. Keep clients informed of shipment status.

WHAT ARE YOU GOING TO DO?

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organize the pick-up and delivery of freight according to the booking.
• Coordinate, and book air cargo space, receive bills of lading and follow up with Bolloré Group network to ensure that freight is shipped on the planned date.
• Prepare and transmit arrival notices and appropriate documents with proof of insurance to clients and customs brokers within the specified deadline.
• Update shipment files and keep clients and Bolloré Group network updated.
• Invoice clients, ensuring that all charges for services rendered are included and all costs are applied according to the agreement
• All other duties as requested by the immediate supervisor.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• 3-5 years of relevant post-secondary education or experience.
• Ability to provide exceptional customer service to clients
• Excellent organization skills and be a proactive problem solver
• Ability to manage own time and priorities workload to meet internal and external expectations

Skills:

• Proficient in Microsoft Office, internet, web-based and job specific software applications.
• Excellent communication skills
• Interpersonal and teamworking

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.