AI-Powered Community & Customer Success Manager

Ideogram; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

A tech company focused on AI-based design tools based in Toronto seeks a Community & Customer Success professional. This role involves building community engagement, analyzing user feedback, and implementing AI-driven support mechanisms to enhance customer experience. Ideal candidates will have a passion for design, strong relationship-building skills, and a knack for problem-solving in a fast-paced environment. Robust benefits and fully remote flexibility available.

Benefits

Competitive salary and equity

4 weeks of vacation

Comprehensive health coverage

RRSP/401(k) with employer match

Top-of-the-line tools and tech

Remote flexibility

Culture of learning and growth

Qualifications

• Proven ability to build and nurture strong customer relationships.
• Experience in using AI to enhance customer support.
• Track record of creative problem-solving and curiosity.

Responsibilities

• Manage and engage community members across multiple platforms.
• Collect and analyze community feedback to inform product improvements.
• Implement AI solutions to enhance customer support and streamline operations.

Skills

Customer Relationship Building

Problem Solving

AI Utilization

Creativity

Operational Excellence

Communication Skills

Tools

Discord

Job description

A tech company focused on AI-based design tools based in Toronto seeks a Community & Customer Success professional. This role involves building community engagement, analyzing user feedback, and implementing AI-driven support mechanisms to enhance customer experience. Ideal candidates will have a passion for design, strong relationship-building skills, and a knack for problem-solving in a fast-paced environment. Robust benefits and fully remote flexibility available.