AI-Driven Support Specialist I (Weekend Shifts)

Vendasta Technologies; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

A technology-driven business support company located in Saskatoon is seeking a Support Specialist I. This role demands excellent communication skills, a customer-first mindset, and adaptability in a fast-paced environment. The ideal candidate should have 1-2 years of experience in customer service or technical support, utilizing AI-powered tools to enhance service delivery. Offering competitive health benefits and flexible work options, this position supports customers across multiple channels, including weekends.

Benefits

Competitive health benefits

Flex time

Annual work-from-anywhere options

Education reimbursement

Leadership development programs

Qualifications

• 1-2 years of experience in customer service or technical support, preferably in SaaS.
• Strong written and verbal communication skills are essential.
• Exposure to AI-powered tools or a desire to learn about them.

Responsibilities

• Serve as the first point of contact for customer inquiries across various channels.
• Identify bugs or escalations and log them for resolution.
• Use AI-powered tools to improve response times and accuracy.

Skills

Customer service excellence

Technical troubleshooting

Strong communication skills

Adaptability in fast-paced environments

Tools

Zendesk

Atlassian

Google Workspace

Job description

A technology-driven business support company located in Saskatoon is seeking a Support Specialist I. This role demands excellent communication skills, a customer-first mindset, and adaptability in a fast-paced environment. The ideal candidate should have 1-2 years of experience in customer service or technical support, utilizing AI-powered tools to enhance service delivery. Offering competitive health benefits and flexible work options, this position supports customers across multiple channels, including weekends.