Agent, Operations Support

Fairstone; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Toronto is seeking a full-time Administrative Support member. You will assist our merchants and internal customers with administrative tasks, ensuring operations run smoothly. Must have at least 1 year of relevant experience in customer service or administrative roles. Fluency in both English and French is required for customer support across Canada. This role offers a chance to work in a recognized Great Place to Work ® Canada for 2025.

Qualifications

• Minimum 1 year of relevant experience in a customer service and/or administrative role.
• Fluency in English and French required to provide customer support across Canada.
• Basic experience with Microsoft Office, specifically Excel and Word.

Responsibilities

• Process incoming mail quickly and accurately.
• Help maintain customer files by updating information.
• Review requests from merchants and customers and provide assistance.
• Collaborate with team members for smooth operations.
• Oversee the daily production of exception reports.
• Help update procedure documentation.

Skills

Customer service

Administrative tasks

Fluency in English

Fluency in French

Microsoft Office (Excel, Word)

Education

High school diploma or equivalent

Job description

At Fairstone, our culture is based on strong values and leadership principles that unite people from diverse backgrounds, define our collective expectations and guide our decision-making process.

We are committed to cultivating a diverse, inclusive and equitable workplace by accepting and celebrating individual differences and creating an environment where every employee feels respected and empowered. Joining our team means contributing to the diverse perspectives that drive innovation and excellence.

YOUR ROLE:

You will play a crucial role by helping our merchants and internal customers with various administrative tasks:

• Process incoming mail quickly and accurately, ensuring it is delivered correctly.
• Help maintain customer files by updating information.
• Review requests from merchants and internal customers via an electronic request list and provide assistance as required.
• Collaborate with team members to ensure smooth operations and timely completion of tasks.
• Help update customer information in the system.
• Review and provide support for customer email inquiries.
• Oversee the daily production of exception reports and make the necessary corrections (or assign the task).
• Update procedure documentation.

WHAT YOU NEED:

• A high school diploma or equivalent is an asset.
• Minimum 1 year of relevant experience in a customer service and/or administrative role.
• Fluency in English and French required to provide customer support across Canada.
• Basic experience with Microsoft Office: Excel and Word.

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work ® Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent