Accounts Receivable Collections Specialist, Bilingual

COMPASS GROUP CANADA; Mississauga; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading foodservice company in Mississauga is seeking a Bilingual Accounts Receivable Collection Specialist. The role involves managing customer accounts, ensuring timely collections, and resolving billing issues while maintaining strong customer relationships. The ideal candidate has 3–5 years of experience in AR collections and strong communication skills in both English and French. This opportunity offers a chance to grow with a global leader in the industry.

Qualifications

• 3–5 years of AR collections, billing, or credit experience preferred.
• Strong verbal & written communication skills in English and French.
• Experience with ERP/AR systems is advantageous.

Responsibilities

• Manage customer accounts to ensure timely collection of outstanding receivables.
• Conduct outbound calls, emails, and follow-ups regarding overdue invoices.
• Review and reconcile customer accounts for accuracy.
• Identify and coordinate resolution of billing concerns.
• Prepare reports on high-risk accounts and assist in month-end close activities.

Skills

Strong communication skills (English and French)

Analytical skills

Problem-solving abilities

Attention to detail

Negotiation skills

Intermediate to advanced Excel skills

Tools

ERP/AR systems

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

Job Summary

The Bilingual Accounts Receivable (AR) Collection Specialist, is responsible for managing customer accounts, reducing past-due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships. The Specialist will work closely with billing, finance, operations, and sales teams to ensure accuracy and efficiency across the end-to-end AR process.

Now, if you were to come on board as our Bilingual Accounts Receivable Collection Specialist, we’d ask you to do the following for us:

• Collections & Customer Account Management
  • Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables.
  • Conduct regular outbound calls, emails, and follow-ups with customers regarding overdue invoices.
  • Build strong working relationships with customers to resolve payment issues and encourage on-time payments.
  • Monitor customer payment trends and elevate concerns as needed.
• Invoice & Payment Reconciliation
  • Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies.
  • Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances.
  • Collaborate with billing and cash application teams to ensure correct posting and resolution of errors.
• Dispute Resolution & Issue Management
  • Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.).
  • Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence.
  • Maintain detailed notes on all collection activities and customer communications.
• Reporting & Performance Tracking
  • Prepare Monthly and Quarterly reports with insights on high-risk accounts.
  • Assist in month-end close activities related to AR, including account reconciliations and reporting.
• Customer Service & Internal Collaboration
  • Provide exceptional service during all customer interactions while balancing firm collection requirements.
  • Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information.
• Support ad-hoc tasks and special projects as required by management.

Think you have what it takes to be our Bilingual Accounts Receivable Collection Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:

• 3–5 years of AR collections, billing, or credit experience (industry experience is a plus).
• Strong communication (verbal & written) and negotiation skills both, in English and French.
• Excellent attention to detail with strong analytical and problem-solving abilities.
• Intermediate to advanced skills in Excel; experience with ERP/AR systems.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.