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Account Manager (Mid Market) - Contract

Loopio

Toronto

On-site

CAD 70,000 - 90,000

Full time

13 days ago

Job summary

A dynamic technology firm in Toronto is seeking an experienced Account Manager to oversee commercial relationships with existing clients. The role involves managing renewals and expanding accounts within a portfolio of Mid-Market customers. Ideal candidates will have extensive experience in account management, possess strong analytical skills, and excel in building relationships with key stakeholders. This contract position offers competitive compensation and benefits, with opportunities for professional growth in a remote-first environment.

Benefits

Health and wellness benefits
Professional development allowances
Collaborative remote work environment

Qualifications

  • 3 years of experience in Account Manager or similar role in B2B SaaS.
  • Proven track record managing complex deal cycles.
  • Experience with named accounts across various verticals.

Responsibilities

  • Manage renewal negotiations and expand opportunities.
  • Build relationships through various communication channels.
  • Negotiate contract terms and pricing.

Skills

Account Management
Relationship Building
Negotiation
Analytical Skills
Communication

Tools

Salesforce
Gainsight
Job description
Overview

Take your career to new heights with Loopio!

Loopio is looking for an experienced results-driven relationship-focused and process-oriented individual who wants to take their account management to the next level. In this role you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers who drive customer adoption to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.

You will be joining a rapid-growth company with endless opportunities to accelerate your career. This contract position will be eligible for benefits time off program and competitive compensation that full-time employees receive. The anticipated start date is early November 2025 with a duration of approximately 16 months.

What Youll Be Doing
  • Leading end-to-end conversations around renewal negotiations and expansion opportunities with your portfolio of Mid-Market customers (500-2500 employees).
  • Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings.
  • Map customer organizations and develop strategies to build relationships with new business units, product lines, or regions.
  • Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities.
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management.
  • Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service to maximize customer success.
  • Present to key stakeholders and executives the value of expanding Loopio usage within their organization. Own executive relationships with your assigned book of business.
  • Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage.
  • Build engaging playbooks, email templates, and meeting frameworks to support account growth and success.
  • Leverage engagement and product data through our Customer Health Score framework and other tools to identify growth opportunities and flag risk.
  • Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
  • Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and track contract updates and renewals.
  • License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion.
  • Work with and maintain relationships with various Loopio teams (Product & Development, Marketing, Sales, CS) to communicate customer feedback and priorities.
  • Distill and present insights to internal teams on key learnings from customer interactions.
  • Occasionally travel outside of Canada to support Loopio events or on-site customer meetings.
What Youll Bring to the Team
  • 3 years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS.
  • Proven track record of developing sales opportunities and managing complex deal cycles.
  • Experience growing and maintaining relationships with named accounts across different verticals including Financial Services, Technology, and Business Services.
  • Ability to develop relationships with senior leaders and C-level executives.
  • Excellent ability to build cross-functional relationships and be a team player.
  • Exceptionally analytical with the ability to derive insights from data and reporting.
  • Highly organized with proactive time and calendar management.
  • Highly effective communicator; comfortable presenting to existing Loopio customers and broader groups.
  • Highly strategic; able to understand the big picture and drive high-level organizational goals.
  • Experience using a dynamic tech stack including Salesforce and Gainsight.
Where Youll Work

Loopio is a remote-first workplace. We are headquartered in Canada with established hub regions around the world. Our employees live and work in Canada (British Columbia and Ontario), London, and India (Gujarat, Maharashtra, Bengaluru). The majority of our team is based in Ontario and British Columbia, working remotely within a 300km radius of Toronto or Vancouver. Flexible co-working locations are available in Ontario and British Columbia. Core sync hours and focus time for heads-down work are maintained across teams in the UK, India, and North America, with a global #OneTeam culture.

Why Youll Working at Loopio

Your manager supports your development with ongoing feedback and regular 1-on-1s. We offer opportunities to elevate your craft with a professional mastery allowance for learning support, and encourage experimentation to drive business impact. We provide a range of health and wellness benefits from day 1, remote work setup support, and a collaborative remote-first environment. We also invite participation in townhalls, AMA sessions, quarterly celebrations, and Employee Resource Groups to connect year-round. Loopio is an equal opportunity employer and we are committed to building equitable workplaces that are diverse and inclusive. If you require accommodations during virtual interviews, please contact the Talent Experience team.

Additional Information

Required Experience: Manager

Key Skills: Facilities Management, ADMA, Heavy Bus Driving, AXA, Building Services, Courier Delivery

Employment Type: Contract

Department / Functional Area: Customer Experience (CX)

Experience: years

Vacancy: 1

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