Account Manager, Corporate Hospitality Solutions

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hospitality management company in downtown Toronto is seeking an Account Manager responsible for managing client needs for catering and hospitality services. The ideal candidate will deliver exceptional service, manage inquiries, communicate effectively with clients, and work collaboratively with teams to ensure client satisfaction. This role requires strong organizational skills and attention to detail, with five days a week in the office.

Benefits

Competitive salary

Paid vacation, sick, and personal days

Health, dental and vision benefits

Discounted gym membership

Employee Assistance Program

Group life & disability insurance

50% dining discount

RRSP matching

Tuition reimbursement

Qualifications

• 5 years of experience in a related field, preferably in hospitality management.
• Ability to manage multiple tasks and prioritize effectively.
• Legally eligible to work in Canada.

Responsibilities

• Respond to incoming inquiries for catering services.
• Communicate with clients and gather event details.
• Monitor client feedback and generate monthly reports.
• Work with teams to create new food items.

Skills

Excellent communication skills

Organization

Attention to detail

Customer service

Tools

Tripleseat

Caterease

Job description

Company Description

The Account Manager at O&B is responsible for managing all facets of client’s needs for hospitality management services within office spaces. These services will range from daily meal orders, pantry snacks, coffee services and full service catering. Through the catering cycle of service, the Account Manager is thorough and detailed in all communications with clients, utilizing Tripleseat to ensure accurate event details are shared with the client and teams. The Account Manager provides exceptional service and ensures customer satisfaction for each account at all times. This role requires someone with excellent communication skills, organization, and detail when providing customer service and completing event related tasks.

What's in it for you:

• Competitive salary
• Paid vacation, sick, and personal days
• Health, dental and vision benefits with enhanced mental health coverage
• Discounted gym membership
• Employee Assistance Program
• Group life & disability insurance
• 50% dining discount for all O&B for you and up to 3 guests
• RRSP matching
• Tuition reimbursement
• O&B is one of Canada's leading hospitality companies, offering a wide range of exciting internal career opportunities!

Job Description

• Respond to incoming phone and email inquiries in a timely manner for catering services.
• Communicate with clients, gather event details and send event confirmation details to clients and internal teams.
• Work with the operations team to inventory items and manage par levels for items, as required.
• Monitor client/employee feedback of food service for each account, providing monthly reporting to your client.
• Work with the culinary team to create new and interesting food items for service to your accounts.
• Learn the key details of each account, including allergies, VIP employees, and provide Moments of Truth throughout the year.
• Show a superior level of customer service through client feedback
• Emphasize the details & knows the important questions to ask when planning an event
• Manage time effectively to meet weekly deadlines for BEOs and responds efficiency to client requests
• General administration assistance: printing, sending reports, maintaining emails & voicemails, filing and upkeep of client database Caterease
• Other duties and responsibilities as assigned

Qualifications

• Respond to incoming phone and email inquiries in a timely manner for catering services.
• Communicate with clients, gather event details and send event confirmation details to clients and internal teams.
• Work with the operations team to inventory items and manage par levels for items, as required.
• Monitor client/employee feedback of food service for each account, providing monthly reporting to your client.
• Work with the culinary team to create new and interesting food items for service to your accounts.
• Learn the key details of each account, including allergies, VIP employees, and provide Moments of Truth throughout the year.
• Show a superior level of customer service through client feedback
• Emphasize the details & knows the important questions to ask when planning an event
• Manage time effectively to meet weekly deadlines for BEOs and responds efficiency to client requests
• General administration assistance: printing, sending reports, maintaining emails & voicemails, filing and upkeep of client database Caterease
• Other duties and responsibilities as assigned
• Legally eligible to work in Canada

Additional Information

This role requires 5 days in Office. Our offices are located downtown Toronto.

We thank all applicants for their interest in Oliver & Bonacini Hospitality; however, only suitable candidates will be contacted to continue the application process.

Oliver & Bonacini's Diversity Commitment

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.