Account Manager

Clipboard; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare marketplace is seeking an Account Manager to maintain partnerships with healthcare facilities. The ideal candidate should have excellent communication skills and a Bachelor’s Degree. Responsibilities include managing client accounts, establishing relationships with healthcare providers, and collaborating with internal teams to meet client needs. This fully remote position offers competitive pay and unlimited PTO, perfect for self-reliant individuals eager to thrive in a fast-paced environment.

Benefits

Competitive pay

Unlimited PTO

Fully Remote

Qualifications

• Strong communication is crucial for success in this role.
• Experience in relationship management is preferred but not required.
• A willingness to tackle challenges and adapt to evolving situations is essential.

Responsibilities

• Manage a portfolio of accounts and maintain ongoing communication.
• Build trust and establish relationships with healthcare executives.
• Capture feedback from clients and collaborate with product teams.

Skills

Excellent verbal and written communication skills

Relationship management

Problem-solving

Adaptability

Business acumen

Education

Bachelor's Degree

Job description

Why Clipboard Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard:

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here.

About the Role

An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility.

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard Health is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers, while continuing to sharpen your business acumen.

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts, solving and helping customers stay current on invoices
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships
• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate onli>
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Beyond the basics, what will make you successful:>

Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly

Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause

Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’

Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Relationship management experience not required but strongly preferred
• Excellent verbal and written communication skills
• Willingness to try / lack of fear
• Bachelor's Degree

Benefits:

• Do great work that matters for customers who could really use your help
• Competitive pay
• Unlimited PTO
• Fully Remote