Account Maintenance & Customer Care Specialist

Ford Motor; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive financing firm is seeking a Customer Service Representative for Account Maintenance in Edmonton. This role involves providing personalized service while collaborating with a large team and broad network of dealers. Ideal candidates will have a high school diploma, robust customer service experience, and proficiency in MS Office. Flexibility in working hours is essential, and communication in French is preferred. Opportunities for growth within the organization are available.

Qualifications

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.
• Unparalleled customer service experience via phone and email.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Engage with customers to provide excellent service.
• Adhere to the Ford Credit's policies and guidelines.
• Participate actively and contribute to team meetings.
• Utilize company email and internet access responsibly.
• Give and receive constructive feedback.
• Demonstrate flexibility to take on new tasks.
• Adjust quickly to changes in tasks or priorities.

Skills

Customer service experience

Proficiency in MS Office

Communication skills in French

Education

High School Diploma or Canadian Adult Education Credential

Job description

A leading automotive financing firm is seeking a Customer Service Representative for Account Maintenance in Edmonton. This role involves providing personalized service while collaborating with a large team and broad network of dealers. Ideal candidates will have a high school diploma, robust customer service experience, and proficiency in MS Office. Flexibility in working hours is essential, and communication in French is preferred. Opportunities for growth within the organization are available.