Account Executive, Field Sales

Rogers Communications; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Calgary is seeking a Customer Experience team member to enhance their growth in the MDU Segment. The successful candidate will have a sales focus, manage key relationships, and execute territory plans. Ideal candidates will possess strong interpersonal skills, a background in sales, and a commitment to providing excellent customer service. This opportunity offers a competitive remuneration package with various benefits, alongside a supportive team environment.

Benefits

Car Allowance

Medical and Dental benefits from day 1

Up to 50% discount on services

Pension and RRSP plans

Access to Wealth-Accumulation Programs

Company devices for business use

Qualifications

• 3+ years of sales experience in Communications, Information, or Technology is preferred.
• Must have excellent interpersonal and presentation skills.
• Ability to work independently and achieve set goals.

Responsibilities

• Develop and execute a territory plan to increase brand presence.
• Build and maintain relationships with MDU property management.
• Organize marketing events at customer premises.

Skills

Strong interpersonal skills

Analytical thinking

Client servicing

Negotiation skills

Collaboration skills

Education

Post-secondary education in business or related discipline

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

You will play a pivotal role in the continued stability and growth of the Connected Home organization by building relationships and promoting Rogers residential and wireless services within the MDU Segment.

Successful candidates are driven, upholding a strong work ethic, a high degree of integrity with an entrepreneurial and achievement-oriented attitude. In this position, you will manage key relationships, have accountability for your assigned territory, generate leads, qualifyprospectsand execute sales. You are an outgoing, tenacious sales professional with a commitment to service excellence. Your focus is on strengthening Rogers’ brand and presence in your territory. You thrive in a fast-paced, results oriented environment and enjoy working in partnership with a diverse team of people to deliver the best possible results.

Core Competencies

• Strong interpersonal skills – verbal, written, face to face
• Analytical thinking – logic, problem solving, leverage customer insights
• Client servicing – customer first approach, relationship building

What you'll be doing

• Develop and execute a territory plan to increase penetration, market share (households) and revenue
• Build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants
• Organise marketing events and selling programs through face- to- face or virtual interactions at MDU lobbies, customer premises, community spaces and virtual platforms
• Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs
• Build customer loyalty by delivering best in class customer service and effectively escalating customer issues
• Proposing solutions and approaches to remove friction for our customers
• Perform end to end order entry through multiple sales and service order entry tools
• Update and report on all sales activities in assigned territories, or geographical areas
• Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement
• Attend product trainings, team meetings and planning sessions as required or when called for
• Conduct all business as per Rogers Business Code of Conduct
• Share market intelligence with their managers and the marketing teams
• Use tools like Salesforce and Excel to organise and execute the business effectively

What you'll bring

• Post-secondary education in business or related discipline is preferred
• 3+ years of sales experience; preferably within a Communications, Information or Technology organization
• Strong negotiation skills involving thorough preparation, active listening, and building rapport to reach mutually beneficial agreements
• Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
• Strong sense of ownership and ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
• Familiarity with different sales techniques and pipeline management
• Ability to work independently to achieve set goals within a strategic plan
• Experience with Salesforce, Microsoft Power Point, Word, Excel is preferred
• Must have a valid driver’s license
• Must have a car to use for business

Benefits & Compensation

• Full training on Rogers products will be provided
• Ongoing coaching and mentoring to help achieve continued growth and success
• An attractive remuneration package includes base pay and uncapped commissions
• Car Allowance
• Medical and Dental benefits that begin on day 1
• Up to 50 % discount on all Rogers Communications services
• Pension and RRSP plans
• Access to multiple Wealth-Accumulation Programs
• Tablet, smartphone and laptop for business use
• Internal growth opportunities are possible
• Family oriented culture

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification.

Schedule: [[req_RogersFullPartTime]]
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: Up to 25%
Background Check(s) Required: [[req_backgroundCheckPackageID]]
Posting Category/Function: Sales & Account Management
Requisition ID: 332321

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience