Traducao-Jobs in Südafrika

About CIBT:

With over 30 years of experience, CIBT is the leading global provider of travel visa, immigration, and document services for corporations and individuals. We simplify the journey to bridge people, cultures, and business, and open the world together with our 1,700+ immigration & tax experts and visa professionals located in 60+ offices in 27 countries.

As the primary service provider to 75% of Fortune 500 companies, CIBT offers a comprehensive suite of services under three primary brands: CIBTvisas, our business and travel visa services; Newland Chase, our global immigration and tax strategy and advisory services; and Blair, our document legalization services.

We are committed to building a great global company with self-starters who help carry us forward.

Responsibilities:

• Analyze client requests regardless of complexity and make recommendations based on specific travel needs, with technical support from other Consultants and/or Managers
• Ensure that all open requests are correct, complete and updated in the system, using the system's functionalities to ensure maximization of productivity
• Ensure appropriate logistics for passports and other documents related to applications, ensuring correct checking, control, sending, collection and return
• Process fees and enter payment information into the system according to departmental procedures
• Perform necessary operational controls of the department, ensuring adequate management of resources for fee payments and reporting to the finance department when necessary
• Register clients and/or fill out specific forms on consulate portals according to visa application needs, as required
• Conduct document translation, legalization and apostille activities in accordance with departmental procedures, as required
• Serve customers in person (in the office or externally), by phone calls, and respond to emails within the established deadlines
• Update departmental technical manuals whenever necessary and contribute to the training of other team members
• Adhere to expectations pertaining to quantitative metrics including, but not limited to: number of completed requests, variation in number of requests, submission for billing, and customer satisfaction
• Represent CIBT in a professional manner, ensuring compliance with the Ethics/Compliance policy and adhering to company policies and procedures
• Perform other tasks as assigned by management

Required Qualifications:

• Completed higher education in Administration, Law, International Relations, Foreign Trade or Tourism
• Prior professional experience conducting administrative/bureaucratic activities, and/or customer service
• Previous experience in Travel Services demonstrating in-depth knowledge in at least two countries preferred
• Ability to train other team members with less seniority
• Excellent attention to detail with a dedication to accuracy and efficiency
• Ability to effectively perform in a fast-paced, team-oriented environment
• Ability to communicate clearly and concisely with internal and external stakeholders
• Commitment to customer service and continuous process improvement