Tecnico Agricola jobs in United Kingdom
Technical Service Specialist - Tier 1
SolarEdge Technologies Inc.
TECH MANAGER (DESENVOLVIMENTO E ENGENHARIA DE SOFTWARE)
Finch Soluções
Tech Lead Java (Sênior) - AWS
CWI Software
Job Page | Técnico Faturamento - Pleno
Montreal Oficial
Especialista de Projetos e Desenvolvimento de Negócios - Telemetria/SaaS
ZF Friedrichshafen AG
Discover more opportunities than anywhere else. Find more jobs nowTécnico de Segurança Eletrônica
Brinks Segurança E Transportes De Valores
Professor Consultor Em Projetos Educativos - Região Norte - Manaus
Sd Student Travel
Técnico(A) Mecânico(A) Em Manaus - 74312
Buscarvagas - Empregos E Consultoria Brasil
Connect with headhunters to apply for similar jobsEncarregado de Produção Agrícola
Empregga
Técnico de Segurança Eletrônica
Brinks Segurança E Transportes De Valores
Technical Manager - Large Animals
Bi Animal Health Brasil Ltda
Encarregado de Produção
JF MULTI SERVICOS DE EMPREGOS LTDA
Technical Lead Developer
Tata Consultancy Services
PMO/Projetos
Michael Page International do Brasil Recrutamento Especializado Ltda
Técnico De Sistemas (Manutenção De Sistemas Eletrônicos Prediais)
Compasss
Encarregado de Produção Agrícola
Empregga
Encarregado de Produção Agrícola
Empregga
Técnico De Segurança Eletrônica
Art Contabil
Technical Service Specialist - Tier 1
Job summary
A leading technology company in renewable energy is seeking a Customer Support Engineer in São Paulo, Brazil. This role involves answering customer inquiries, troubleshooting technical issues related to solar inverters, and supporting the documentation process. Candidates should have a strong background in electrical engineering and experience in customer service. Excellent communication skills and the ability to multitask in a fast-paced environment are essential. This position offers the opportunity to contribute to innovative clean energy solutions.
Qualifications
- At least 1 year of experience in professional customer service and in technical support.
- 2 - 3 years of field experience in the PV market is highly preferred.
- Exceptional English written communication skills required.
Responsibilities
- Answer inbound calls from customers and troubleshoot issues.
- Provide technical support for grid tie solar inverter products.
- Document all activities and provide updates to the knowledge database.
Skills
Education
Tools
At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.
Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.
With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
- Onsite/Offsite Communication Troubleshooting
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
- At least 1 years of experience in professional customer service and in technical helpline or remote support.
- Background in Electrical Engineering-a must!
- 2 - 3 years of Field Experience in PV Market is highly preferred.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.