Nodejs jobs in Brazil

We are Appointwise. We build high-end AI infrastructure that replaces manual sales teams with autonomous digital workforces. We recently launched Appointwise 2.0 , a visual, node-based platform that allows businesses to architect complex behavior, not just simple chatbots.

We are looking for a Solutions Engineer . This is not a standard customer support role where you read from a script. You are the technical architect for our clients. You will be debugging complex logic flows, building agents live on Zoom to demonstrate capabilities, and solving implementation blockers instantly.

• Enterprise & Standard Support: You will manage support across all client tiers. This includes handling complex custom implementations for Enterprise clients while providing efficient, day-to-day troubleshooting for standard users.
• Technical Troubleshooting: You will diagnose and resolve logic errors, infinite loops, and variable configuration issues within our node-based builder by using back-end logs/systems.
• Live Implementation: You will join calls with enterprise clients to build and configure custom workflows in real-time, ensuring their agents are set up correctly for deployment.
• Video-First Resolution: You will manage support tickets with a focus on clarity. Instead of long text replies, you will frequently record Loom videos to visually explain fixes and guide users through the solution.
• Product Improvement: You will identify recurring bugs and user friction points, reporting them to the engineering team to help prioritize platform updates.

• You are an Automation Native: You have deep experience with visual logic builders (Make, n8n, Voiceflow, or GoHighLevel Workflows). You understand JSON, Webhooks, and API payloads.
• You Explain Complexity Simply: You can explain technical concepts (like how a variable passes data between nodes) to a non-technical business owner without jargon.
• You are Presentable & Sharp: You are comfortable on camera. You have a professional setup, clear audio, and the ability to think on your feet during live demos.
• You are "Inbox Zero" Obsessed: You hate leaving problems unsolved. You are proactive, fast, and thorough.

• Proven experience building complex automations (Portfolio or examples required).
• Deep understanding of LLMs (Prompt engineering, Context windows, System prompts).
• Excellent written and verbal English (Native or C2 level).
• Been in a previous customer facing technical support roles
• Ability to work US/EST hours.

We do not just want a cover letter.

• Record a short Loom video (max 3 minutes).
• Tell us about the most complex automation you have ever built and your previous support roles.
• Explain how it worked and why you built it.
• Send the link along with your CV/Resume.