Junior ofertas em Brasil

Área e especialização profissional: Informática, TI, Telecomunicações - ERP / CRM / Sistemas Integrados

Nível hierárquico: Analista | Número de vagas: 2 | Lugar de trabalho: Indaiatuba, SP | Regime de contratação: Efetivo – CLT | Jornada Período Integral

KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company’s global units. Join this innovative team and help transform the future of technology!

Hybrid work in Indaiatuba, SP, Brazil – 3 days at the office. Mandatory: Fluent English, support for .Net applications, IIS (Internet Information Services), MS SQL Server.

You will be part of a team responsible for ensuring the continuity and performance of the company’s critical applications on a global scale. Besides troubleshooting technical issues, you will collaborate with infrastructure, development, and business support teams in an international, evolving environment.

• Provide support and assistance for corporate systems, including ticket creation, analysis, and follow-up, focusing on resolution within SLA;
• Perform initial investigations to identify the root cause of incidents;
• Interface with Infrastructure and Development teams to ensure problem resolution;
• Maintain constant communication with users and participate in crisis meetings when necessary;
• Generate operational reports with weekly and monthly indicators;
• Participate in a collaborative environment integrated with international teams.

• Some experience with technical support or corporate applications;
• Basic experience with .NET, IIS (Windows Server), and MS SQL Server;
• Ability to execute simple SQL queries;
• Introductory knowledge of API calls (validating responses and status);
• Familiarity with ITSM tools (e.g., ServiceNow) and concepts such as Incidents, Requests, and SLA;
• Advanced English.

Location: Indaiatuba, SP, Brazil | Work model: Hybrid, with mandatory presence in the Indaiatuba office 3 times per week; Availability for on-call duty once a month on weekends.

Contract type: CLT (Brazilian labor law employment contract).

• Psymeet
• Wellhub (GymPass)
• Bolsa de estudo de línguas
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• Vale refeição
• Plano de saúde
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• Plano odontológico