Postes à Parana, Brésil

Employer Industry: Software as a Service (SaaS)

• Salary up to $34.33 per hour
• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including 100% employer-paid medical options
• Support for various life stages, including parental leave and fertility services
• Recognition programs for great work through Bonusly and peer-nominated awards

• Act as a tier 3 specialist supporting tier 1 and tier 2 support agents, project managers, and customer success managers
• Deescalate customers through expert product knowledge and strong call handling skills
• Provide advanced troubleshooting and workflow solutions to resolve technical issues quickly for customers and internal employees
• Function as a subject matter expert on all products/services while maintaining up-to-date knowledge
• Assist in managing emergency protocol and incidents impacting the user experience

• Bachelor's degree; 2-3 years of customer service or technical support experience
• Demonstrated proficiency in Excel
• Ability to work in a high-paced, customer-facing environment with varied hours, including weekends and holidays
• Strong communicator in both written and verbal form
• Demonstrated expertise in troubleshooting and solutioning

• Computer Science background preferred
• Basic knowledge of SQL preferred
• Familiarity with Atlassian products (Jira) and knowledge of Kibana and Postman preferred
• Telecom knowledge preferred
• Creative, out-of-the-box solutioning skills

#SaaS #TechnicalSupport #CareerOpportunity #FlexibleWork #HealthBenefits #CustomerService

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