Jobs in Colombo, United States

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our client is a global services firm with over 9,000 associates worldwide and a yearly revenue exceeding $1.3 billion. With over 40 years of experience, they excel at connecting talent with technology to empower their clients, colleagues, and communities. As a privately held company, they have the flexibility to prioritize long-term success. They deliver customized solutions across public and commercial sectors and are recognized pioneers in integrating neurodiversity into the enterprise.

The client is looking for a customer-service-oriented Service Desk Analyst to provide technical support to users. This role involves delivering efficient and accurate support via phone, email, or chat, applying strong technical knowledge and exceptional customer service skills to diagnose and resolve technical issues, ensuring high customer satisfaction.

• Provide first-level technical support for IT end-users via phone, email, and chat.

• Troubleshoot hardware (laptops, desktops, printers) and software (proprietary and commercial applications) remotely.

• Document, categorize, and prioritize all tickets, escalating unresolved issues with detailed information.

• Adhere to documented processes and contribute to maintaining high customer experience standards.

• Demonstrate self-direction in meeting performance metrics and continuously grow knowledge of Service Desk procedures.

• 1+ years of experience in a Service Desk or technical support role.

• 1+ years of customer service experience in a professional industry.

• Strong troubleshooting and documentation skills.

• Experience with Active Directory and Desktop/Laptop hardware support.

• Excellent customer service, communication (written and oral), and problem-solving skills.

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!