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RADCOM is looking for a Telecom / Network Expert,akey technical position within our growing company with a dynamic and exciting environment.

The Telecom / Network Expert is responsible to enhance our customer satisfaction by consulting our customers while troubleshooting and monitoring their network, utilizing RADCOM’s industry leading network monitoring solution.

The Engineer is required to have a thorough understanding of RADCOM solution and customer’s needs, as well as demonstrated experience with 4G/5G Wireless Core and IMS Networks. The engineer will serve as Subject Matter Expert in wireless networks as well as RADCOM applications suite.

This key customer-facing position requires engagement with multiple departments and functions within the organization including Business Intelligence teams, Product department, Solution Architects, and R&D for learning and understanding the RADCOM tool capabilities and strength.

The engineer will work closely with the customer and partners in a dynamic versatile environment with cutting-edge technologies and will handle escalation of user’s/customer’s issues.

The engineer will assist with designing and defining custom business intelligence analytics and advanced AI models which can be tailored to the specific needs of the customer.

Engagements and duties:

• The individual will work as part of the Professional Services organization in partnership with internal resources, such as Project Management, Engineering, Products, and system architects to promote the product’s usage and value gained from the product.
• The Engineer will stay in close contact with end-users, to assure optimal usage of the RADCOM solution, recommend the best approach and most appropriate tools to solve customer network problems to increase customer satisfaction.
• The engineer will manage escalations of user’s/customer’s network and telecom related issues.
• The Engineer will lead investigations of network related issues and provide optimized processes for RADCOM tools’ utilization for such diagnosis.
• The Engineer will be responsible for user trainings and will coach customers on how to use the RADCOM solution suite in investigating network related issues and getting to the root cause.

Required qualifications:

• Bachelor’s degree in Engineering
• 7+ years of experience with networking and network troubleshooting.
• Multi-year experience with 4G, 5G Wireless core and IMS core networks.
• Familiarity and experience with a large variety of Wireless Network Functions and associated protocol and call flows.
• Demonstrate understanding of the “big picture” of how the network operates and ability to troubleshoot complex scenarios.
• Understanding of network KPIs and metrics. Experience working and using analytical tools and techniques.
• Advantage – background of working for Wireless Operator within network operations, engineering, or similar demonstrated experience with above-mentioned technologies.
• Advantage – Knowledge/Experience with one of the virtualization environments including VMWare, OpenStack, Azure, Kubernetes, AWS
• Self-driven but also team-oriented and collaborative approach; outstanding listening skills and the ability to lead new and innovative design and process changes.
• Demonstrate a track record of positive customer-facing engagement
• Excellent written and spoken communication skills

The position requires occasional travel to the US.