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Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Support Specialist | Spanish, Italian, English
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Connect with headhunters to apply for similar jobsCustomer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Support Specialist | Spanish, Italian, English
Everhelp
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative
Phemex
Customer Service Representative (Portuguese)
Bingx
Auxiliar De Atendimento Ao Cliente
Help Imob Tecnologia
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Bingx
Customer Service Representative (Portuguese)
Job summary
A leading cryptocurrency exchange is seeking a remote customer support representative to assist users with account inquiries, trading needs, and dispute resolutions. Candidates should have customer support experience and be proficient in both Portuguese and English. This role requires flexibility with work hours, including weekends and potential night shifts. Ideal for individuals with finance background or strong communication skills. Join a trusted platform and empower users in their trading journey.
Qualifications
- Experience in online customer support is necessary.
- Familiarity with finance or customer service desired.
- Ability to manage high-tension situations effectively.
Responsibilities
- Handle customer inquiries via live chat and email.
- Assist customers with KYC and account security setup.
- Document and escalate customer issues as needed.
- Stay updated on futures trading rules and communicate alerts.
- Adapt to shift schedules for market coverage.
- Work weekends and irregular hours including nights.
Skills
About BingX
- A leading crypto exchange since 2018
- With 20 million registered users worldwide
- Official crypto exchange partner of Chelsea FC
- User-First, reliable, innovative, and diversified
- List over 1,000 spot trading pairs
- Offer over 300 futures trading pairs
- Integrate with over 80 public chain ecosystems
- Rank top on CoinMarketCap and CoinGecko
- TradingView's Best Crypto Exchange for 2021, 2022 & 2023
- A gateway for the next billion crypto users
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
- Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
- Assist customers with KYC verification, account security setup, and dispute resolution.
- Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
- Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
- Adapt to shift schedules (if required) to ensure coverage during target market hours.
- Willing to work weekends and irregular hours which will include night shifts.
- Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
- Fast learner, able to master derivatives trading terminology quickly.
- Patient, resilient, and skilled in de‑escalating high‑tension situations.
- Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
- Proficiency in Portuguese and English is essential.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.