Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A cryptocurrency exchange is seeking a customer support representative to address inquiries and assist users with trading and account issues. This remote position requires proficiency in Portuguese and English, customer support experience, and the ability to effectively handle high-tension situations. Responsibilities include assisting with KYC processes, documenting issues, and providing updates on trading rules. Interested candidates should be adaptable to shift schedules and willing to work on weekends and possibly night shifts.

Qualificações

• Experience in online customer support, particularly with financial platforms.
• Ability to handle high-pressure situations with patience and resilience.
• Familiarity with Brazilian and Portuguese communication styles is preferred.

Responsabilidades

• Handle customer inquiries via live chat, email, and other channels.
• Assist with KYC verification and account security setup.
• Document and elevate customer issues to technical teams when necessary.
• Stay updated on trading rules and communicate relevant announcements.
• Adapt to shift schedules to ensure market coverage.
• Be willing to work during weekends and irregular hours.

Conhecimentos

Customer support experience

Proficiency in Portuguese

Proficiency in English

Familiarity with customer support tools

Ferramentas

Zendesk

LiveChat

Descrição da oferta de emprego

About BingX A leading crypto exchange since 2018

With 20 million registered users worldwide

Official crypto exchange partner of Chelsea FC

User-First, reliable, innovative, and diversified

List over 1,000 spot trading pairs

Offer over 300 futures trading pairs

Integrate with over 80 public chain ecosystems

Rank top on CoinMarketCap and CoinGecko

TradingView's Best Crypto Exchange for 2021, 2022 & 2023

A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de-escalating high-tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.