Customer Experience jobs in Brazil

UENI seeks an Inbound Sales Specialist to join our growing team. The ideal candidate will manage inbound phone and Live Chat communications with our potential customers and actively follow up with prospective customers. This role takes a consultative approach when discussing UENI’s subscription plans with interested business owners, recommending the appropriate plan, and ultimately selling the appropriate plan to the customer.

At UENI, delivering exceptional customer experiences is the key to our success in helping small business owners. If you are driven to exceed customer expectations, have a strong background in sales, and believe in UENI’s mission, we want to hear from you.

Only candidates based in Latin America will be considered for this position.

This is a part-time position, (4h/day, 20/week), with the possibility to grow to 7h/day.

The role's shift is Monday - Friday, during 12pm-8pm EST. Base salary + OTE.

• Convert inbound leads into UENI customers via phone, live chat, and email.
• Recommend and sell the appropriate UENI plan to the customer.
• Achieve the target of 1 sale per hour.

• Sell correctly; never missell and sell the right plan to meet the customer’s needs.
• Create delightful customer experiences that address customer questions and highlight UENI benefits.
• Collaborate with internal teams to ensure customer satisfaction.
• Become an expert in UENI's product offerings and industry trends to effectively address customer inquiries.
• Advocate for the customers internally by identifying ways to improve the customer experience through CS, product, marketing, etc.

• 2+ years of relevant experience in sales customer-facing roles, preferably in a SaaS sales environment.
• Proven track record of inbound or outbound sales.
• Impeccable spoken and written English.
• Exceptional phone communication skills and ability to build rapport with customers.
• Commercially minded with a strong understanding of the customer experience.
• Happy to be managed by quantified KPIs.
• Comfortable handling support tasks (help desk queries, live chat) and addressing customer requests.
• Ability to work independently and as part of a team.
• Proficient in relevant customer success tools and software.