Customer Experience-Jobs in United States

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As the New Business Development Director, you will play a pivotal role in driving the strategic growth of American Express in Brazil. You will identify new business opportunities, forge strategic partnerships, and craft innovative strategies to enhance market presence and revenues. With a deep understanding of the Brazilian market and payments landscape, you will collaborate across departments to ensure alignment and execution of growth strategies

Main Responsibilities

• Develop and execute comprehensive business development strategies to grow American Express’ presence in Brazil, aligned with company goals and guidelines.
• Build and manage the relationship with Issuers, Processors and other industry stakeholders.
• Negotiate and finalize agreements with partners to achieve mutually beneficial outcomes.
• Collaborate with other teams to align efforts with growth goals.
• Foster a culture of innovation, collaboration, and accountability.

Skills & Qualifications

• Experience of at least 15 years in Sales and Business Development.
• At least 10 years in Payments Industry.
• At least 5 years on Issuing background.
• Proven ability to turn strategies into feasible plans to drive results.
• Highly resilient, able to drive results in challenging business environment
• Consultative selling skills.
• Self-leadership, maturity, flexibility and patience to respond to dynamic work environment and ever-changing business needs.
• Strong interpersonal skills and the ability to interact with corporate clients (Decision Makers, Financial Controllers, Accountants, etc.)
• Highly results driven and customer oriented.
• Superior communication and interpersonal skills, including experience working closely with internal stakeholders and ability to influence all levels.
• English speaker is mandatory.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.