Cloud jobs in Brazil

We are looking for professionals with extensive experience in Linux and Unix, and public Cloud, to support our Professional Services team. The ideal candidate has a deep understanding of Cloud operations and is capable of delivering L3 support as part of a large, dedicated team focused on helping clients.

We need someone who can solve critical, high‑impact issues independently. A customer first mindset is a must.

• Participate in major incident handling, troubleshoot service request failures, downtime extensions, and long‑running incidents for customers.
• Provide Level 3 support: quick responses during escalations, proactive steps to avoid escalations, and initiative to improve operation and stability for our customer systems.
• Drive initiatives to standardize and simplify server operations.
• Apply continuous improvement methodologies: root cause analysis for service request failures/outages and performance issues.
• Analyze root causes of failures to achieve KPIs, and define a corrective action plan with mitigation steps.
• Coordinate and orchestrate work between various teams, collaborating with units inside and outside Enterprise Cloud Service units.
• Lead process improvement initiatives for daily operational activities.
• Streamline standard operating procedures by focusing on automation enhancements.
• Provide proactive operation services for customers and on‑demand service, implementing timely alert reduction programs for all stakeholders.

• Technically skilled in providing expert support for all Linux/Windows operating systems and infrastructure customer issues (Expert Linux Administrator).
• Strong experience administering our cloud platform based on Linux operating systems in Azure, AWS, Google Cloud, and SAP data centres.
• Knowledge of Pacemaker administration.
• Practical experience with OS operation, upgrades, and security patching.
• Networking experience with TCP/IP, IP routing, NAT, and firewalls.
• Experience with network services such as DNS, LDAP, and HTTP proxies.
• Good understanding of IT security and OS hardening.
• Experience in scripting (Shell, Perl, Python, Go) and server automation tools (Ansible, Chef).
• Experience with server operations in large environments and public clouds.
• Experience in Problem Management and root cause analysis methodologies.

• 8+ years of related professional experience.
• Bachelor’s degree or higher in Computer Science, Engineering, Information Technologies Management, or a related field.
• Good analytical and solution‑oriented thinking.
• Very good communication skills.
• Experience safeguarding customer relationships and a strong customer service focus.
• Fluency in English.

We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed.

Tech Mahindra is a global consulting service and systems integrator operating in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry‑strong processes.

With our promise to help our customers "scale at speed," we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed.

Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.

Fará parte de um time 24x7, atendendo os clientes do cliente TechM globalmente.

Atuação Remota, alocação de 1 ano (com possível expansão).

Necessário Inglês Fluente para atividades diárias.

Contratação CLT ou PJ.