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Enterprise Strategist
Job summary
A leading technology company is looking for a Customer Success Lead to manage and grow strategic customer accounts in Brazil. This role involves ensuring customer satisfaction, driving retention, and identifying growth opportunities within key accounts. Applicants should have over 6 years of experience in customer success management and a strong background in financial services. The position offers a flexible structure and performance-driven success metrics tied to renewals and retention.
Benefits
Qualifications
- 6+ years in Customer Success, Strategic Account Management, or Enterprise Post-Sales roles.
- Proven ownership of strategic accounts and renewals in B2B SaaS or platform companies.
- Experience working with financial services customers (banks, fintechs, payments).
- Strong background supporting enterprise-grade, mission-critical systems.
Responsibilities
- Own a portfolio of strategic accounts post-contract signature.
- Drive revenue growth, diversification, and retention aligned with customer objectives.
- Lead onboarding, rollout, and operationalization of the platform.
- Manage commercial conversations in coordination with Sales or leadership.
Skills
Customer Success LeadAbout this roleWe are seeking a Customer Success Lead to own and scale post-sales success for strategic accounts in Brazil.
- Own a portfolio of strategic accounts post-contract signature
- Act as the primary executive point of contact for customers
- Drive revenue growth, diversification, and retention aligned with customer business objectives
- Ensure measurable ROI and value realization across the customer lifecycle
- Lead onboarding, rollout, and operationalization of the platform
- Identify cross-sell opportunities and drive efforts to close them
- Monitor customer health, usage, and risk indicators
- Proactively identify and mitigate churn risks
- Own escalations across technical, operational, and commercial dimensions
- Lead and execute contract renewals end-to-end
- Drive renewal forecasting and pipeline accuracy
- Manage commercial conversations in coordination with Sales or leadership
- Identify and qualify expansion opportunities within strategic accounts
- Support banks, fintechs, and payment providers operating under BACEN, LGPD, and security standards
- Guide customers on best practices for operating in regulated, high-availability environments
- Represent regulatory and compliance-driven requirements internally
- Serve as the voice of strategic customers internally
- Influence product roadmap based on enterprise and regulatory needs
- Collaborate with Product, Engineering, Support, and Sales leadership
- Help define and improve post-sales and renewal playbooks
- 6+ years in Customer Success, Strategic Account Management, or Enterprise Post-Sales roles
- Proven ownership of strategic accounts and renewals in B2B SaaS or platform companies
- Experience working with financial services customers (banks, fintechs, payments)
- Strong background supporting enterprise-grade, mission-critical systems
Flexible structure with clear ownership and accountabilityPerformance-driven success metrics tied to renewals and retentionPotential for long-term extension based on impact and results
- Gross and Net Revenue Retention for strategic accounts
- Renewal close rate and forecast accuracy
- Product adoption depth and customer health scoresExecutive engagement and satisfaction (NPS / CSAT)
- Expansion opportunity identification and influence
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.