Enterprise Strategist

Bebeeenterprisestrategist; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company is looking for a Customer Success Lead to manage and grow strategic customer accounts in Brazil. This role involves ensuring customer satisfaction, driving retention, and identifying growth opportunities within key accounts. Applicants should have over 6 years of experience in customer success management and a strong background in financial services. The position offers a flexible structure and performance-driven success metrics tied to renewals and retention.

Serviços

Flexible structure

Performance-driven metrics

Potential for long-term extension

Qualificações

• 6+ years in Customer Success, Strategic Account Management, or Enterprise Post-Sales roles.
• Proven ownership of strategic accounts and renewals in B2B SaaS or platform companies.
• Experience working with financial services customers (banks, fintechs, payments).
• Strong background supporting enterprise-grade, mission-critical systems.

Responsabilidades

• Own a portfolio of strategic accounts post-contract signature.
• Drive revenue growth, diversification, and retention aligned with customer objectives.
• Lead onboarding, rollout, and operationalization of the platform.
• Manage commercial conversations in coordination with Sales or leadership.

Conhecimentos

Customer Success Management

Strategic Account Management

B2B SaaS Experience

Financial Services Knowledge

Descrição da oferta de emprego

Overview

Customer Success LeadAbout this roleWe are seeking a Customer Success Lead to own and scale post-sales success for strategic accounts in Brazil.

Key Responsibilities

• Own a portfolio of strategic accounts post-contract signature
• Act as the primary executive point of contact for customers
• Drive revenue growth, diversification, and retention aligned with customer business objectives
• Ensure measurable ROI and value realization across the customer lifecycle

Post-Sales Execution

• Lead onboarding, rollout, and operationalization of the platform
• Identify cross-sell opportunities and drive efforts to close them
• Monitor customer health, usage, and risk indicators
• Proactively identify and mitigate churn risks
• Own escalations across technical, operational, and commercial dimensions

Renewals & Commercial Responsibility

• Lead and execute contract renewals end-to-end
• Drive renewal forecasting and pipeline accuracy
• Manage commercial conversations in coordination with Sales or leadership
• Identify and qualify expansion opportunities within strategic accounts

Financial Services & Regulatory Enablement

• Support banks, fintechs, and payment providers operating under BACEN, LGPD, and security standards
• Guide customers on best practices for operating in regulated, high-availability environments
• Represent regulatory and compliance-driven requirements internally

Internal Leadership & Influence

• Serve as the voice of strategic customers internally
• Influence product roadmap based on enterprise and regulatory needs
• Collaborate with Product, Engineering, Support, and Sales leadership
• Help define and improve post-sales and renewal playbooks

Required Skills & Qualifications

• 6+ years in Customer Success, Strategic Account Management, or Enterprise Post-Sales roles
• Proven ownership of strategic accounts and renewals in B2B SaaS or platform companies
• Experience working with financial services customers (banks, fintechs, payments)
• Strong background supporting enterprise-grade, mission-critical systems

Benefits

Flexible structure with clear ownership and accountabilityPerformance-driven success metrics tied to renewals and retentionPotential for long-term extension based on impact and results

Success Metrics

• Gross and Net Revenue Retention for strategic accounts
• Renewal close rate and forecast accuracy
• Product adoption depth and customer health scoresExecutive engagement and satisfaction (NPS / CSAT)
• Expansion opportunity identification and influence