WPS Husbandry Agent SA

Wilhelmsen; Santos; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global maritime services company located in São Paulo, Brazil, is seeking a Full-Time position responsible for coordinating port calls and ensuring exceptional service performance. The role involves monitoring customer inquiries, managing expenses, and facilitating smooth operations with suppliers and agents. Strong analytical and problem-solving skills, as well as experience in fraud prevention, are essential for this position. This is a unique opportunity to be part of a dynamic team in a rewarding and challenging environment.

Qualificações

• Strong analytical skills are essential.
• Experience in fraud prevention or investigation is beneficial.
• Familiarity with usability and user experience is a plus.

Responsabilidades

• Coordinate port call schedules and ensure proper execution.
• Respond promptly to customer inquiries and follow-ups.
• Monitor vessel expenses during port calls.

Conhecimentos

Computer Science

Continuous Integration

Fraud

Intake Experience

Law Enforcement

Usability

Analysis Skills

Computer Forensics

Driving

Teaching

Counterintelligence

Sass

Descrição da oferta de emprego

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Main responsibilities

Coordination with SASA Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.

Respond and follow up on customer enquiries.

Ensure that all appointments are handled without delay and assigned correctly to responsible for service execution.

Ensure Proforma DAs are being sent promptly.

Ensure advance funding (approved by customer) is remitted correctly to local agent's bank account at least 3 days before vessel arrival.

Ensure correct amount of pre-funding are received or the correct level of authority has approved any deviation prior to performing the Port Call.

Coordinate port calls and services effectively including proper monitoring of the vessel and attendance to any change requests in compliance with Husbandry Agency Standard Operating Procedures including correct use of the operating systems (WASP and any other approved Husbandry application whenever applicable).

Select and book suppliers and sub-agents using standard supplier management processes and systems and in compliance with Supplier Governance standard.

Monitor and record expenses that arise during vessel port call.

For global port calls monitor the execution of the port call and work closely with Operations to ensure that we meet customer's expectations.

Ensure Cash-in-Transit (Cash to Master) as per WPS procedure.

Suggest process improvements based on efficiency productivity or cost effectiveness gains.

DA handling (Proforma & Revised) including correct data input monitoring and verification.

Register and follow up complaints / non-compliances through Improvement Potential system.

Attend business review meetings with customers as required and interact with the relevant KAMs.

Key Skills

• Computer Science
• Continuous Integration
• Fraud
• Intake Experience
• Law Enforcement
• Usability
• Analysis Skills
• Computer Forensics
• Driving
• Teaching
• Counterintelligence
• Sass

Required Experience :

Unclear Seniority

Employment Type : Full-Time

Experience : years

Vacancy : 1