Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management company is seeking full-time Virtual Assistants based in Brazil to provide outstanding customer service in the real estate rental sector. Responsibilities include crafting responses to guests, resolving complaints, and collaborating with team members. Candidates must be fluent in English, possess strong typing skills, and be tech-savvy. This remote position offers competitive pay and career growth opportunities for high-performing individuals.

Serviços

Work 100% remotely

Competitive hourly rate in USD

Career growth opportunities

Qualificações

• Excellent grammar and communication tone in English, both spoken and written.
• Ability to multitask and handle pressure effectively.
• Technical proficiency in using multiple platforms.

Responsabilidades

• Craft responses to guest messages across multiple platforms.
• Maintain quick response times to all inquiries.
• Deescalate and resolve guest complaints professionally.
• Coordinate with cleaning and maintenance teams for requests.
• Document customer interactions for follow-up and quality control.
• Collaborate with team members for efficient operations.

Conhecimentos

Fluency in English

Strong typing skills (80+ WPM)

Problem-solving skills

Attention to detail

Descrição da oferta de emprego

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast‑paced, service‑driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech‑savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow‑up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem‑solving and conflict resolution skills.
• Must have a reliable laptop / computer and high‑speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full‑time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast‑growing international team.
• Career growth opportunities for high‑performing team members.

If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.